At a Glance
- Tasks: Investigate complaints, produce clear responses, and ensure customer satisfaction.
- Company: Established insurance business in the heart of the City.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Dynamic role with a focus on customer outcomes and personal development.
- Why this job: Make a real difference by resolving complex customer issues and improving services.
- Qualifications: Experience in handling complaints in FCA regulated financial services is essential.
The predicted salary is between 29700 - 36300 £ per year.
Our client, a well established insurance business in the City, is looking for a Complaints Investigator to join its complaints team.
You will own complaint cases end to end, investigating concerns of varying complexity and producing clear, well reasoned written responses in line with regulatory requirements and internal policy.
The cases are genuinely investigative.
You will be interpreting policy documentation, weighing evidence, spotting trends and resolving matters that range from the straightforward to the highly complex, always with the customer outcome front of mind.
- You will have solid experience handling complaints within an FCA regulated financial services environment, ideally within general insurance.
- You write to a high standard, including correspondence to legal representatives and senior stakeholders, and you are confident identifying and supporting vulnerable customers.
- You manage your own caseload well, working to service standards without sacrificing quality.
Complaints Investigator in City of London employer: MLM Search
As a senior contract engagement within a leading global financial services institution, this role offers an exceptional opportunity to work in a fast-paced, high-visibility environment where your expertise in W-IRB will be valued from day one. The company fosters a collaborative work culture that encourages professional growth and provides access to senior stakeholders across Business, Risk, and Finance globally, ensuring that your contributions have a meaningful impact on credit risk policy and model application.
