Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team managing complex property and liability claims while providing expert advice.
- Company: Join a specialist insurer known for its technical expertise and commitment to excellence.
- Benefits: Enjoy a collaborative culture, professional development opportunities, and competitive compensation.
- Why this job: This role offers a chance to make an impact in a dynamic environment while nurturing talent.
- Qualifications: Proven senior claims experience, strong analytical skills, and a deep understanding of insurance contracts required.
- Other info: Ideal for those who thrive on complex challenges and team leadership.
The predicted salary is between 72000 - 108000 £ per year.
A unique opportunity has arisen for a hands-on, technically strong claims leader to join a specialist insurer in a pivotal Head of Claims role. You’ll lead a small team of claims professionals, managing a portfolio that includes fire damage, general liability, and complex property rights claims. This is a strategic and operational role ideal for someone who thrives on complex technical work while also nurturing a high-performing team. Responsibilities: * Technical Oversight & Claims Handling * Personally handle high-value and complex claims. * Set and review reserves, approve settlements, and guide negotiation strategy * Provide expert advice to underwriters and brokers on claim trends and exposures * Team Leadership & Development * Manage, coach, and support a small team of claims professionals * Conduct regular 1:1s, performance reviews, and case audits * Foster a collaborative, solutions-focused culture * Stakeholder Engagement * Liaise with internal departments including underwriting, legal, and compliance * Engage with external experts, TPAs, surveyors, and solicitors * Represent the claims function in internal and external meetings * Operational & Regulatory Oversight * Monitor SLA performance and claims processes * Ensure compliance with FCA and PRA standards * Drive continuous improvement in claims systems and reporting Technical Background: * Deep knowledge of UK commercial property and liability claims * Experience with Right to Light and Right of Access matters (Desirable) * Working knowledge of: * Complex fire and liability claims, including cause-of-loss investigations * Regulatory frameworks (FCA, TCF, DISP) * Strong understanding of insurance contracts, policy interpretation, and reserving strategy Candidate Profile * Proven experience in a senior claims role (ideally within commercial property or liability) * Comfortable leading a small team while remaining hands-on with technical work * Excellent communicator with strong analytical and negotiation skills
Head of Claims - Property Insurance (Rights, liability) employer: MLM Search Ltd
Contact Detail:
MLM Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Claims - Property Insurance (Rights, liability)
✨Tip Number 1
Network with professionals in the insurance industry, especially those who specialise in property claims. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 2
Familiarise yourself with the specific regulatory frameworks mentioned in the job description, such as FCA and PRA standards. Being able to discuss these regulations confidently during interviews will demonstrate your expertise and commitment to compliance.
✨Tip Number 3
Prepare to showcase your leadership style and how you’ve successfully managed teams in the past. Think of specific examples where you’ve fostered a collaborative culture or improved team performance, as this will resonate well with the hiring managers.
✨Tip Number 4
Research the company’s recent claims handling successes or challenges. Being knowledgeable about their operations will allow you to engage in meaningful discussions during interviews and show that you’re genuinely interested in contributing to their success.
We think you need these skills to ace Head of Claims - Property Insurance (Rights, liability)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing complex claims, particularly in commercial property and liability. Emphasise any leadership roles you've held and specific achievements that demonstrate your technical expertise.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the insurance industry. Discuss your hands-on experience with high-value claims and your approach to team leadership. Use specific examples to illustrate how you have fostered a collaborative culture in previous roles.
Highlight Relevant Skills: Clearly outline your knowledge of UK commercial property and liability claims, as well as your understanding of regulatory frameworks like FCA and PRA. Mention any experience with Right to Light and Right of Access matters, as this is desirable for the role.
Showcase Communication Skills: Since excellent communication is key for this position, provide examples in your application of how you've effectively engaged with stakeholders, both internal and external. Highlight your negotiation skills and any successful outcomes from your interactions.
How to prepare for a job interview at MLM Search Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your deep knowledge of UK commercial property and liability claims. Highlight specific examples of complex claims you've handled, particularly those involving fire damage or liability issues, to demonstrate your technical prowess.
✨Emphasise Team Leadership Skills
Since this role involves managing a small team, share your experiences in coaching and developing others. Discuss how you've fostered a collaborative culture and the strategies you used to conduct performance reviews and case audits.
✨Prepare for Stakeholder Engagement Scenarios
Expect questions about how you would liaise with various internal and external stakeholders. Prepare examples of past interactions with underwriters, legal teams, or external experts, showcasing your communication and negotiation skills.
✨Demonstrate Regulatory Knowledge
Familiarise yourself with FCA and PRA standards, as well as the regulatory frameworks relevant to the role. Be ready to discuss how you ensure compliance and drive continuous improvement in claims processes.
