The Provisioning Manager is responsible for the end-to-end management and performance of the provisioning function, ensuring customer orders are delivered on time, supplier performance is effectively managed, engineering resources are efficiently scheduled and financial and operational controls are maintained.
The role will lead a team of Provisioning Coordinators and use data, automation and AI-enabled process improvements to continually improve delivery performance, operational efficiency and the overall customer experience.
Service Delivery & Provisioning -
- Own the end-to-end provisioning function, ensuring customer orders progress efficiently from order acceptance through supplier delivery, engineering activity, customer handover and completion.
- Ensure provisioning activities are delivered against agreed customer commitments, contractual SLAs and internal KPIs.
- Establish proactive management of delayed or at-risk orders, ensuring issues are identified early, escalated appropriately and supported by clear recovery plans.
- Maintain accurate delivery milestones and expected completion dates to support operational planning and customer communication.
Vendor & Supplier Management -
- Act as the senior operational escalation point for vendor and carrier delivery issues, driving suppliers to resolve delays and meet agreed commitments.
- Monitor supplier performance against agreed lead times, SLAs and KPIs, identifying areas requiring corrective action and recovery of potential service credits.
- Identify opportunities to improve supplier processes, commercial efficiency and overall delivery performance.
Financial Management -
- Own the operational reconciliation of supplier/vendor invoicing.
- Ensure supplier charges align with orders placed, work completed and agreed contractual/commercial rates and manage disputes where necessary.
- Support accurate completion revenue forecasting, ensuring delivery forecasts are accurate and delays mitigated.
Team Leadership -
- Lead, coach and develop a team of Provisioning/Delivery Coordinators, creating clear accountability for orders and customer outcomes.
- Set individual and team objectives aligned to operational KPIs and business priorities.
- Monitor workload, capacity and productivity to ensure appropriate distribution of work across the team.
KPI & Performance Management -
- Establish and manage a clear provisioning performance KPIs covering measures such as, on-time delivery, customer satisfaction, order ageing/backlog.
- Use operational data to identify trends, recurring constraints and opportunities for improvement.
- Business reporting on KPI achievement, delivery pipeline, risks, supplier performance, capacity and completion revenue forecasts.
Provisioning Manager in Marlow employer: MLL Telecom
Join a dynamic and growing organisation that values proactive problem-solvers like you! As a Provisioning Engineer, you'll benefit from a supportive work culture that encourages professional development and offers opportunities for career advancement in the telecoms and technology industry. With a focus on delivering high-quality service, you'll be part of a team that fosters collaboration and innovation in a fast-paced environment.
