As a Tier 1 NOC Engineer, you will be the first line of defence for our managed network services. The main responsibility will be identifying, diagnosing, managing and resolving incidents, minimising the impact of any network outage and customer downtime.
We are looking for a candidate who is genuinely passionate and eager to build a career within Network Operations. This is an excellent opportunity for someone who is motivated to learn on the job, develop their technical skills, and grow within a supportive team environment.
Above all, we are seeking someone with the right attitude — a proactive, positive, and can-do mindset. The ideal candidate will be curious, resilient when facing challenges, and willing to take ownership of their development. A strong work ethic, reliability, and a commitment to delivering high-quality service are essential to success in this role.
Technical Requirements
- Networking Fundamentals: A solid understanding of the OSI model, TCP/IP, DNS, and DHCP.
- Carrier Knowledge: Proven experience troubleshooting UK broadband and leased line products (FTTC/FTTP/Ethernet).
- Vendor Exposure: Hands-on experience (or certification) with at least one of the following:
- Juniper (Junos OS)
- Fortinet (FortiOS/FortiGate)
- MikroTik (RouterOS)
- Protocols: Basic understanding of BGP, OSPF, and VPN (IPsec/SSL) tunnels.
- SD-WAN/MPLS: Familiarity with wide-area network architectures and how they differ from standard DIA (Direct Internet Access).
Preferred Qualifications:
- CCNA, JNCIA, or NSE 4 certifications.
- Previous experience in a 24/7 NOC environment.
- Experience with ticketing systems
NOC Engineer - Tier 1 (Maternity Cover) in Marlow employer: MLL Telecom
Join a dynamic and growing organisation that values proactive problem-solvers like you! As a Provisioning Engineer, you'll benefit from a supportive work culture that encourages professional development and offers opportunities for career advancement in the telecoms and technology industry. With a focus on delivering high-quality service, you'll be part of a team that fosters collaboration and innovation in a fast-paced environment.
