At a Glance
- Tasks: Lead service delivery and ensure top-notch IT and telecoms services for our customers.
- Company: Join MLL Telecom, a leading network integrator in the UK.
- Benefits: Enjoy a pension scheme, life assurance, healthcare insurance, and financial wellbeing support.
- Other info: Work closely with dynamic teams and enjoy opportunities for professional growth.
- Why this job: Make a real impact by enhancing communication for vital public services like the NHS.
- Qualifications: Experience in service delivery and strong customer relationship skills required.
The predicted salary is between 50000 - 60000 £ per year.
MLL Telecom Ltd is one of the UK’s leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers’ communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today’s rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities.
Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team are trusted delivery partners in Vodafone’s Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK.
We are seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams, and MLL's operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing leadership through incidents, service reviews, operational governance and continual service improvement.
You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (within the Essex region), alongside close collaboration with MLL's Network Operations Centre, Engineering, Service Desk and wider operational teams.
- Pension Scheme
- Life Assurance
- HealthCare Insurance
- Financial Wellbeing
Service Delivery Manager - Essex Region employer: MLL Telecom Ltd
MLL Telecom Ltd is an exceptional employer, offering a dynamic work environment in the Essex region where innovation meets collaboration. With a strong focus on employee growth and development, we provide comprehensive benefits including a pension scheme, life assurance, and healthcare insurance, ensuring our team members feel valued and supported. Join us to be part of a forward-thinking company that plays a crucial role in shaping the future of communication across the UK, while enjoying a culture that prioritises operational excellence and customer satisfaction.
