Sales Specialist - Life and Health Insurance

We are looking for a highly motivated and customer-focused Desk Based Sales Executive to join our growing sales team. This is a blended sales role combining account growth (75%) and new business generation (25%). You will be responsible for maximising revenue from existing customers through upselling, cross-selling and renewals, whilst proactively identifying and engaging new prospects to create future growth opportunities.

Working closely with Client Managers, Service Managers, Project Managers and Solutions teams, you will play a key role in delivering exceptional customer experiences and achieving ambitious sales targets.

Purpose of the Role

To drive business growth and customer satisfaction across MLL's UK Public Sector customer base, including Local Authorities, Education, NHS, Emergency Services and Third Sector organisations. The role will focus primarily on expanding existing customer relationships through MLL's portfolio of connectivity, network, voice, collaboration, hosting, security and managed services solutions, whilst also developing a pipeline of new customer opportunities.

Key Responsibilities

• Account Management & Sales Growth (75%) - Manage inbound sales enquiries and order desk requests from existing customers.
• Working with the order processing and solution architect to generate quotations.
• Drive customer retention, growth and contract renewals.
• Ensure all opportunities, activities and customer interactions are accurately maintained within the CRM system.
• Develop and manage a healthy personal sales pipeline.
• Achieve agreed Gross Margin (GM), Sales Order Value (SOV) and revenue growth targets.
• Generate and qualify leads through outbound prospecting activities including telephone, email and social selling.
• Execute outbound sales campaigns to support business growth objectives.
• Develop a pipeline of new business opportunities and maintain accurate sales forecasts.
• Consistently achieving or exceeding sales targets and KPIs.
• Growing revenue and customer value within existing accounts.
• Building and maintaining a robust sales pipeline.
• Delivering exceptional customer experiences and long-term relationships.

You will have the opportunity to develop your sales career in an environment that values collaboration, innovation and continuous improvement while working with some of the UK's most important public sector organisations. An account-focused salesperson who enjoys building long-term customer relationships but also has the confidence and resilience to generate new business opportunities when required. This balance reflects a modern "Farmer-Hunter" sales profile, with approximately 75% customer growth and retention responsibilities and 25% new business development activity.

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