Contract Manager in Marlow

MLL Telecom Ltd is one of the UK's leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers' communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today's rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets.

Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team are trusted delivery partners in Vodafone's Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK.

Purpose of role and Ideal Candidate Details

The Contract Manager will be responsible for the effective management, governance, and performance assurance of two complex service contracts, including a new managed network services contract and a second contract with a similar scope. The role will ensure that contractual obligations are actively tracked, risks are identified and mitigated, service performance is monitored, variations are controlled, and supplier delivery remains aligned to business and operational needs. This is a hands-on role. Our ideal candidate will have strong commercial judgement, attention to detail, and the ability to work across technical, operational, procurement and finance stakeholders. Ideally based in South East and able to travel to customer sites and head office as the job requires.

Job responsibilities & Areas of Knowledge and Expertise

• Manage the end-to-end lifecycle of assigned contracts, ensuring obligations, milestones, deliverables and service levels are tracked and reported.
• Maintain contract registers, risk registers, issue logs, action logs, and governance trackers, ensuring they are accurate, up to date, and auditable.
• Lead contract governance meetings with suppliers and internal stakeholders, including preparation of agendas, papers, action logs and escalation items.
• Monitor supplier performance against contractual obligations, KPI/SLA requirements, milestone commitments and implementation plans, escalating concerns where necessary.
• Manage change control, variation requests and contractual amendments in line with agreed governance and approval processes.
• Support project implementation and transition activity, including mobilisation planning, readiness reviews, milestone tracking and service acceptance.
• Work with technical teams to ensure contractual requirements around service delivery, compliance, security, onboarding and operational readiness are translated into practical actions.
• Support supplier relationship management, issue resolution and continuous improvement across the contract term.
• Ensure contract records are complete, well governed and ready for audit, assurance or internal review.

Main Deliverables

• A live contract obligations tracker for each contract.
• An active risk register with mitigation actions and owners.
• A robust change control log and variation pipeline.
• Monthly governance reports and performance summaries.
• Timely escalation of contract risks, delays and noncompliance.
• Accurate commercial oversight of invoices, payments and contractual changes.

Areas of Expertise

• Minimum 5 years' contract management experience.
• Experience in IT, telecommunications, managed services, or a similar complex outsourced service environment preferred.
• Strong understanding of contract governance, obligations management, risk registers, issue management and reporting.
• Demonstrable experience managing change control, variations and contract amendments.
• Experience supporting project implementation, mobilisation, transition or service onboarding.
• Excellent stakeholder management skills, with the ability to work confidently with suppliers, finance teams, operational leads and technical specialists.
• Strong commercial awareness and attention to detail, particularly around contract terms, service performance and invoice validation.
• Ability to produce clear written reports, governance papers and action logs.

Desirable Criteria

• Experience in public sector procurement or contract management.
• Experience managing telecoms or network services contracts, including service transitions and operational change.
• Familiarity with service acceptance, milestone-based delivery and supplier performance frameworks.
• Experience working with cross-functional delivery teams in technically complex environments.
• Knowledge of risk management best practices and formal change control disciplines.

Core Competencies

• Contract governance and assurance.
• Commercial and financial control.
• Risk identification and mitigation.
• Change management and variation control.
• Supplier and stakeholder relationship management.
• Analytical thinking and problem-solving.
• Clear written and verbal communication.
• Organisational discipline and follow-through.

Job Benefits & Engagement

At MLL Telecom, we're passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get:

• Pension Scheme
• Life Assurance
• HealthCare Insurance
• Financial Wellbeing & Will Writing
• Wellbeing Support Programme (EAP)
• 25 days annual Leave + 8 Bank Holidays
• Social Engagement & Office Activities
• MLL Proud Supporter of the Armed Forces Community
• Employer Recognition Scheme
• Real Living Wage Employer
• Work Placement & Apprenticeship Programmes
• Corporate & Social Responsibilities.