Client Director - East in Marlow

MLL Telecom Ltd is one of the UK’s leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers’ communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today’s rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities.

Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network.

Our Service Provider team are trusted delivery partners in Vodafone’s Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK.

Our ED&I Statement
At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work.

MLL's Brand & Behaviours

• Accountability Builds Trust: Accountability requires some kind of honest review to reflect how we are doing against our responsibilities.
• Data Delivers Distinction: We need people to think in a ‘data is valuable’ kind of way, not just for efficient operations but also for winning in the market.
• Challenging for Change: We want people who want to challenge the status quo.
• Delivering Excellence: This belief stems from being accountable to one another.

Purpose of role and Ideal Candidate Details
The purpose of this role is to lead the commercial performance of strategic public sector accounts, delivering exceptional service, strengthening existing customer relationships, and driving new business growth across the East Region. The ideal candidate will be resilient and driven, with experience of working in Telecoms/IT and with public sector customers. You’ll be confident leading cross-functional teams to deliver outstanding outcomes and will ideally be based within the East Region (including Essex, Suffolk, North Kent, or the North M25 area). You will be comfortable travelling regularly to customer sites and to MLL’s head office in Marlow as part of a hybrid working model.

Job responsibilities & Areas of Knowledge and Expertise

• Create, own and develop detailed strategic account plans in support of the company sales strategy and agreed business targets.
• Create, own and develop a stakeholder engagement plan to help create line of sight to the longer-term business strategy.
• Develop and manage a robust governance and engagement model that ensures public-sector clients and internal teams are kept informed of ongoing actions.
• Develop and identify a process that can be measured by client agreed KPIs for quotations, responses and implementation requests.
• Ensure all contracts are kept updated to reflect changes.
• Lead formal bid processes when required for new opportunities.
• Act as an expert advocate for MLL solutions, products and services that enables innovative solutions to be developed to meet customer needs, present and future.
• Work closely and co-operatively with internal teams including Solution Architects, Service Delivery Managers, Service Architects, Project Managers, Bid Managers, Desk Based Sales, commercial and financial teams to provide outstanding proposals and ensure projects are delivered on time and on budget.
• Maintain accurate up-to-date records for all allocated clients and opportunities in the MLL Cherwell CRM system.

Areas of knowledge and expertise

• Proven track record of high achievement in a target carrying role.
• Sound knowledge of account management processes and client engagement.
• Relationship manager with strong stakeholder skills, able to operate at all levels with resilience and adaptability.
• Public sector experience is desirable but not essential.
• Outstanding communication skills, both verbal and written.
• A high standard of excel skills and reporting capability.
• Team management skills, working with multiple stakeholders to achieve objectives.
• Coaching and mentoring employees in order to increase productivity and revenue.
• Resilient, driven, and able to lead cross-functional teams.
• Telecoms/IT experience working with public sector customers.

Job Benefits & Engagement
At MLL Telecom, we’re passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career.

You’ll get:

• Pension Scheme
• Life Assurance
• HealthCare Insurance
• Financial Wellbeing & Will Writing
• Wellbeing Support Programme (EAP)
• 25 days annual Leave + 8 Bank Holidays
• Social Engagement & Office Activities

MLL is a proud supporter of the Armed Forces Community, an Employer Recognition Scheme participant, a Real Living Wage Employer, and offers Work Placement & Apprenticeship Programmes along with Corporate & Social Responsibilities.