At a Glance
- Tasks: Support installation and testing of customer circuits while collaborating with engineers.
- Company: Dynamic telecoms company focused on growth and innovation.
- Benefits: Pension scheme, life assurance, healthcare insurance, and financial wellbeing support.
- Other info: Opportunity for remote support and hands-on problem-solving in a fast-paced environment.
- Why this job: Join a proactive team and develop your career in the exciting tech industry.
- Qualifications: Strong communication skills and some experience in telecoms or technology.
The predicted salary is between 44659 - 44659 £ per year.
We are looking for a proactive and detail-oriented Provisioning Engineer to join our team. This is an exciting opportunity for an individual who enjoys problem-solving, takes pride in delivering high-quality service, and is looking to develop their career within a dynamic and growing organisation.
Your areas of knowledge and expertise:
- Strong inter-personal and communication skills.
- Some experience and keen interest in developing a career with the telecoms/technology industry.
- Self-starter with analytical and problem-solving skills capable of adapting to changing customer environments.
- Help desk experience.
- Troubleshooting experience.
Job Responsibilities:
- Work alongside our deployment team and engineers to create configurations, support installation and testing of customer circuits and support transition to operational status and into NOC support.
- Remote engineering support to engineers doing onsite installations for network rollouts and ad hoc installations.
- Assist the deployment team with circuit 'go lives' and throughout testing.
- Follow router/firewall configurations based on engineering templates for managed devices.
- Apply configurations to hardware devices and troubleshoot any failures.
- Network diagrams and customer documentation.
- Onboarding of all equipment into all relevant NMS systems.
- Occasional assistance with out of hours installations/network migrations/planned works/change requests.
Job Benefits:
- Pension Scheme.
- Life Assurance.
- HealthCare Insurance.
- Financial Wellbeing.
Customer Care Engineer employer: MLL Telecom Ltd
MLL is an exceptional employer that fosters a culture of collaboration and accountability, making it an ideal place for skilled professionals to thrive. With comprehensive benefits including a pension scheme, healthcare insurance, and a wellbeing support programme, employees are well-supported both personally and professionally. Located in the UK, MLL offers unique opportunities for growth within a leading network integrator, where your contributions directly impact major network deployments that enhance communication for millions.
