Contracts Manager, Senior Manager

MLL Telecom Ltd is one of the UK’s leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers’ communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today’s rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets.

We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities.

• Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network.
• Our Service Provider team are trusted delivery partners in Vodafone’s Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK.

At MLL, we are committed to building a diverse and inclusive workplace.

The Contract Manager will be responsible for the effective management, governance, and performance assurance of two complex service contracts, including a new managed network services contract and a second contract with a similar scope. The role will ensure that contractual obligations are actively tracked, risks are identified and mitigated, service performance is monitored, variations are controlled, and supplier delivery remains aligned to business and operational needs.

Our ideal candidate will have strong commercial judgement, attention to detail, and the ability to work across technical, operational, procurement and finance stakeholders. Ideally based in South East and able to travel to customer sites and head office as the job requires.

• Manage the end-to-end lifecycle of assigned contracts, ensuring obligations, milestones, deliverables and service levels are tracked and reported.
• Maintain contract registers, risk registers, issue logs, action logs, and governance trackers, ensuring they are accurate, up to date, and auditable.
• Lead contract governance meetings with suppliers and internal stakeholders, including preparation of agendas, papers, action logs and escalation items.
• Monitor supplier performance against contractual obligations, KPI/SLA requirements, milestone commitments and implementation plans, escalating concerns where necessary.
• Support project implementation and transition activity, including mobilisation planning, readiness reviews, milestone tracking and service acceptance.
• Work with technical teams to ensure contractual requirements around service delivery, compliance, security, onboarding and operational readiness are translated into practical actions.
• Support supplier relationship management, issue resolution and continuous improvement across the contract term.
• A live contract obligations tracker for each contract.
• An active risk register with mitigation actions and owners.
• Monthly governance reports and performance.
• Timely escalation of contract risks, delays and noncompliance.
• Accurate commercial oversight of invoices and payments.

Minimum 5 years’ contract management experience.

• Experience in IT, telecommunications, managed services, or a similar complex outsourced service environment preferred.
• Strong understanding of contract governance, obligations management, risk registers, issue management and reporting.
• Demonstrable experience managing change control, variations and contract amendments.
• Experience supporting project implementation, mobilisation, transition or service onboarding.
• Excellent stakeholder management skills, with the ability to work confidently with suppliers, finance teams, operational leads and technical specialists.
• Strong commercial awareness and attention to detail, particularly around contract terms, service performance and invoice validation.
• Experience in public sector procurement or contract management.
• Experience managing telecoms or network services contracts, including service transitions and operational change.
• Familiarity with service acceptance, milestone-based delivery and supplier performance frameworks.
• Knowledge of risk management best practices and formal change control disciplines.
• Contract governance and assurance.
• Commercial and financial control.
• Risk identification and mitigation.
• Change management and variation control.
• Supplier and stakeholder relationship management.

Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career.

• Pension Scheme
• Life Assurance
• HealthCare Insurance
• Financial Wellbeing & Will Writing
• Wellbeing Support Programme (EAP)
• 25 days annual Leave + 8 Bank Holidays
• Social Engagement & Office Activities
• Proud Supporter of the Armed Forces Community
• Employer Recognition Scheme
• Work Placement & Apprenticeship Programmes