Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support to staff and students in a vibrant academy.
- Company: Join a successful all-through Academy in Erith, blending tradition with modern tech.
- Benefits: Enjoy a competitive salary, performance bonuses, wellbeing cash plan, and a strong pension scheme.
- Why this job: Be part of a supportive team that values growth, innovation, and student success.
- Qualifications: Must have good communication skills, IT experience, and knowledge of Microsoft and Apple products.
- Other info: Start date is July 2025; interviews are scheduled for late April to early May.
The predicted salary is between 26700 - 39600 £ per year.
MLK Search is supporting this all-through Academy in Erith and is seeking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students and trainee teachers. The Academy combines the traditional values of good manners, strong discipline and smart uniform with the best of modern teaching and technology. As an all-through setting, pupils can benefit from joining in reception and staying on to complete sixth form, ensuring they leave the school as well-educated, well-rounded individuals ready to take on the world.
The vision is clear: nothing is impossible and everything is possible, irrespective of personal characteristics or background. Every problem has a solution. They believe they are more robust, resilient and determined as a team than as a group of individuals. They support, challenge and hold each other to account at all levels within the academy to ensure that students achieve their potential, are motivated, engaged and fully prepared for life beyond the academy.
Your responsibilities will include:
- Providing high-quality technical support, advice and guidance to staff, students and trainee teachers
- Ensuring that all incidents and service requests are logged appropriately
- Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution.
- Identifying, implementing and documenting Known Issues and workarounds for desktop-related issues
- Ensuring that Academy incidents and service requests are resolved within the target resolution time
- Imaging, deploying and maintaining Windows 10-based PCs, Laptops and tablets, and Apple OS iMacs and iPads
- Installing, configuring and maintaining computer peripheral equipment
- Installing and testing new software and software updates, and upgrades
- Installing, configuring and maintaining VoIP telephones
- Familiarising yourself with the network infrastructure and associated documentation
- Ensuring that the server and network infrastructure at both locations are regularly checked and maintained
- Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices
- Administering Active Directory user login accounts
- Managing Active Directory Distribution and Security groups within the Academy
- With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required.
- Delivering the IT support service in accordance with ITIL and the Academy's own principles.
- Liaising with the relevant SLT and Federation IT Service Managers to ensure that all specific local and Federation requirements are met
- Updating and maintaining the IT assets in both locations as listed in the CMDB
We would like to hear from you if you have:
- Good verbal and written communication skills
- The ability to self-manage, organise, and prioritise tasks and work under pressure
- A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality
- Flexibility and adaptability
- Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop-related software products
- Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving
- A minimum of two years' experience of carrying out a similar, client-facing role in either the primary or secondary education sector
- Recent experience of working in an on-site IT-based, Customer Service environment
- Proven experience of supporting Microsoft products
- Proven experience of managing Active Directory user accounts
- Recent experience of supporting Apple products
- Recent experience of supporting Windows 10 PCs, laptops and tablets
If this sounds like an exciting opportunity that you would like to pursue, please APPLY NOW!
Information Technology Technician employer: MLK Education Search
Contact Detail:
MLK Education Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Apple OS, and Active Directory. Being able to discuss your hands-on experience with these systems during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Research the academy's values and mission statement. Understanding their commitment to discipline and innovation will help you align your answers with their ethos during the interview, showing that you're a good cultural fit.
✨Tip Number 3
Prepare examples of how you've successfully resolved IT issues in a customer service environment. Highlighting your troubleshooting skills and ability to work under pressure will be crucial in demonstrating your capability to handle the responsibilities of the role.
✨Tip Number 4
Network with current or former employees of the academy if possible. They can provide insights into the team dynamics and expectations, which can help you tailor your responses and show that you’re genuinely interested in being part of their community.
We think you need these skills to ace Information Technology Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in educational settings. Emphasise your skills with Microsoft products, Active Directory, and any experience with Apple devices.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for technology and education. Mention specific examples of how you've provided excellent IT support in the past and how you align with the academy's vision of teamwork and resilience.
Highlight Relevant Skills: In your application, clearly outline your troubleshooting skills and ability to manage multiple priorities. Use bullet points to make these skills stand out, especially those mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Technician role.
How to prepare for a job interview at MLK Education Search
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft products, especially Office 365 and Windows 10. Highlight specific examples of how you've successfully resolved technical issues in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, share instances where you've tackled complex IT problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your analytical approach.
✨Communicate Effectively
Good verbal and written communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to assist staff and students who aren't tech-savvy.
✨Emphasise Teamwork and Adaptability
The academy values a cohesive team environment. Be ready to discuss how you've collaborated with others in past roles and how you adapt to changing situations or priorities in a fast-paced setting.
