Information Technology Technician

MLK Search is supporting this all-through Academy in Erith and is seeking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students and trainee teachers. The Academy combines the traditional values of good manners, strong discipline and smart uniform with the best of modern teaching and technology. As an all-through setting, pupils can benefit from joining in reception and staying on to complete sixth form, ensuring they leave the school as well-educated, well-rounded individuals ready to take on the world.

The vision is clear: nothing is impossible and everything is possible, irrespective of personal characteristics or background. Every problem has a solution. They believe they are more robust, resilient and determined as a team than as a group of individuals. They support, challenge and hold each other to account at all levels within the academy to ensure that students achieve their potential, are motivated, engaged and fully prepared for life beyond the academy.

Your responsibilities will include:

• Providing high-quality technical support, advice and guidance to staff, students and trainee teachers
• Ensuring that all incidents and service requests are logged appropriately
• Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution.
• Identifying, implementing and documenting Known Issues and workarounds for desktop-related issues
• Ensuring that Academy incidents and service requests are resolved within the target resolution time
• Imaging, deploying and maintaining Windows 10-based PCs, Laptops and tablets, and Apple OS iMacs and iPads
• Installing, configuring and maintaining computer peripheral equipment
• Installing and testing new software and software updates, and upgrades
• Installing, configuring and maintaining VoIP telephones
• Familiarising yourself with the network infrastructure and associated documentation
• Ensuring that the server and network infrastructure at both locations are regularly checked and maintained
• Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices
• Administering Active Directory user login accounts
• Managing Active Directory Distribution and Security groups within the Academy
• With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required.
• Delivering the IT support service in accordance with ITIL and the Academy's own principles.
• Liaising with the relevant SLT and Federation IT Service Managers to ensure that all specific local and Federation requirements are met
• Updating and maintaining the IT assets in both locations as listed in the CMDB

We would like to hear from you if you have:

• Good verbal and written communication skills
• The ability to self-manage, organise, and prioritise tasks and work under pressure
• A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality
• Flexibility and adaptability
• Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop-related software products
• Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving
• A minimum of two years' experience of carrying out a similar, client-facing role in either the primary or secondary education sector
• Recent experience of working in an on-site IT-based, Customer Service environment
• Proven experience of supporting Microsoft products
• Proven experience of managing Active Directory user accounts
• Recent experience of supporting Apple products
• Recent experience of supporting Windows 10 PCs, laptops and tablets

If this sounds like an exciting opportunity that you would like to pursue, please APPLY NOW!