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- Tasks: Oversee front office operations and ensure exceptional guest experiences.
- Company: Join a leading hotel chain known for its commitment to service.
- Benefits: Enjoy free meals, gym access, and competitive pay.
- Why this job: Be the face of hospitality and make guests feel at home.
- Qualifications: High school diploma and customer service experience required.
- Other info: Full-time role with great career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A prominent hotel chain is seeking a Duty Manager at the London Heathrow Marriott to oversee daily front office operations and manage team performance.
Responsibilities include:
- Coordinating guest check-ins
- Handling inquiries
- Ensuring high customer service standards
The ideal candidate will have a high school diploma and at least a year of customer service experience.
This position offers full-time hours and competitive benefits, including free meals and gym access, as well as fostered career development opportunities.
Front Office Duty Manager: Guest Experience in London employer: MLH - Front Office
Contact Detail:
MLH - Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Duty Manager: Guest Experience in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at the London Heathrow Marriott. A friendly chat can open doors and give you insider info on what they’re looking for in a Duty Manager.
✨Tip Number 2
Show off your customer service skills during interviews. Share specific examples of how you've handled guest inquiries or resolved issues in the past. We want to see that you can keep those high customer service standards!
✨Tip Number 3
Prepare some thoughtful questions about the role and the team dynamics. This shows you're genuinely interested in the position and helps us see how you’d fit into our front office operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Front Office Duty Manager: Guest Experience in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for guests in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the Duty Manager role. Mention how your experiences align with the responsibilities listed in the job description – it’ll make you stand out!
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any typos or errors. A polished application shows us you’re serious about joining our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at MLH - Front Office
✨Know the Hotel Inside Out
Before your interview, do some research on the London Heathrow Marriott. Familiarise yourself with their services, guest experience initiatives, and any recent news. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on guest experience, prepare examples from your past work where you went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the hotel's culture, team dynamics, and career development opportunities. This not only demonstrates your enthusiasm but also helps you assess if the hotel is the right fit for you.
