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- Tasks: Oversee front office operations and ensure exceptional guest experiences.
- Company: Join a leading hotel chain known for its commitment to customer service.
- Benefits: Enjoy free meals, gym access, and competitive benefits while you work.
- Why this job: Be part of a dynamic team that creates memorable experiences for guests.
- Qualifications: High school diploma and at least one year of customer service experience.
- Other info: Great career development opportunities in a vibrant hotel environment.
The predicted salary is between 30000 - 42000 £ per year.
A prominent hotel chain is seeking a Duty Manager at the London Heathrow Marriott to oversee daily front office operations and manage team performance.
Responsibilities include:
- Coordinating guest check-ins
- Handling inquiries
- Ensuring high customer service standards
The ideal candidate will have a high school diploma and at least a year of customer service experience.
This position offers full-time hours and competitive benefits, including free meals and gym access, as well as fostered career development opportunities.
Front Office Duty Manager: Guest Experience employer: MLH - Front Office
Contact Detail:
MLH - Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Duty Manager: Guest Experience
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at the London Heathrow Marriott. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experience shine through. Share stories from your previous roles that highlight your customer service skills and how you handle tricky situations.
✨Tip Number 3
Be prepared with questions! When they ask if you have any questions, don’t just say no. Ask about their team culture or how they support career development. It shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it gives us a chance to see your enthusiasm right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Front Office Duty Manager: Guest Experience
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for guests in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the Duty Manager role. Mention how your experiences align with the responsibilities listed in the job description – it’ll make you stand out!
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any typos or errors. We want to see your personality shine through, but professionalism is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at MLH - Front Office
✨Know the Hotel Inside Out
Before your interview, do some research on the London Heathrow Marriott. Familiarise yourself with their services, values, and any recent news. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on guest experience, prepare examples from your past where you’ve excelled in customer service. Think of specific situations where you resolved issues or went above and beyond for a guest. This will demonstrate your capability to handle similar scenarios.
✨Practice Common Interview Questions
Anticipate questions related to team management and guest interactions. Prepare answers for questions like 'How would you handle a difficult guest?' or 'What strategies do you use to motivate your team?'. Practising these will help you feel more confident during the interview.
✨Dress the Part
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview. This not only reflects your understanding of the role but also shows respect for the company and its standards.
