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- Tasks: Welcome guests, assist with check-in/check-out, and ensure a memorable experience.
- Company: Join the dynamic team at London Heathrow Marriott, a leading hotel brand.
- Benefits: Enjoy free meals, gym access, discounts, health insurance, and career development.
- Other info: Great opportunities for growth within Marriott's global network.
- Why this job: Be part of a team that creates unforgettable experiences for guests every day.
- Qualifications: High school diploma and customer service experience preferred.
The predicted salary is between 22000 - 26000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? The London Heathrow Marriott Hotel is looking for dedicated individuals to join our team. At Marriott, we believe in creating memorable experiences for our guests.
Position: Full-time, 40 hours per week
Employee Benefits
- Free Meals on Duty: Enjoy complimentary meals while you work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Leisure Club/Gym Access: Free use of the hotel's leisure club and gym facilities.
- Benefit HUB Access: Gain access to a range of discounts and offers through our Benefit HUB.
- Discount Rates: Enjoy discounted rates at Marriott Hotels worldwide, including 50% off at our hotel restaurant, Carluccio's.
- Health Insurance: Eligible employees can opt into health insurance plans, including vision and life insurance.
- Pension Scheme: Automatic enrolment in The People’s Pension after three months of employment, with additional options for the Marriott UK Workplace ARC Pension Plan.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
- Free Parking: Complimentary on-site parking for employees.
Job Responsibilities
- Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
- Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
- Coordinate with other departments to ensure guest requests are fulfilled efficiently.
- Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
- Handle guest complaints with empathy and resolve issues to their satisfaction.
- Promote hotel services and amenities to enhance guest experience and drive revenue.
- Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
- Monitor guest feedback and implement improvements based on their suggestions.
- Assist in training new staff on guest service standards and procedures.
- Maintain accurate records of guest interactions and transactions.
Safety and Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.
Compensation: Competitive salary
About Marriott International: Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
FRONT OFFICE ASSOCIATE employer: MLH - Front Office
Contact Detail:
MLH - Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FRONT OFFICE ASSOCIATE
✨Tip Number 1
Get to know the company! Research Marriott's values and culture so you can show how you fit in. When you walk into that interview, let your passion for hospitality shine through.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to impress the hiring team.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished. A smart appearance shows that you take the opportunity seriously and are ready to represent the Marriott brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace FRONT OFFICE ASSOCIATE
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for delivering exceptional guest experiences shine through. We want to see how much you care about making every guest's stay memorable!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in customer service. We love seeing how your skills align with the role of Front Office Associate at Marriott!
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to keep it professional. Use clear language and ensure your application reflects the high standards we uphold at Marriott.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at MLH - Front Office
✨Know the Company
Before your interview, take some time to research Marriott and its values. Understand their commitment to exceptional hospitality and how they create memorable experiences for guests. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front Office Associate, you'll be the face of the hotel. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle complaints with empathy and resolve issues effectively, as this is crucial for the role.
✨Dress the Part
First impressions matter! Make sure to dress professionally for your interview, reflecting the standards of the hospitality industry. A neat appearance shows that you understand the importance of professionalism in a guest-facing role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.