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- Tasks: Oversee front office operations and ensure exceptional guest experiences.
- Company: Join the London Heathrow Marriott, a leader in hospitality.
- Benefits: Free meals, gym access, discounts, and career development opportunities.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Customer service experience and a passion for hospitality.
- Other info: Sustainability-focused workplace with excellent growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? The London Heathrow Marriott Hotel is looking for dedicated individuals to join our team. At Marriott, we believe in creating memorable experiences for our guests.
Position: Full-time, 40 hours per week
Employee Benefits:
- Free Meals on Duty: Enjoy complimentary meals while you work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Leisure Club/Gym Access: Free use of the hotel's leisure club and gym facilities.
- Benefit HUB Access: Gain access to a range of discounts and offers through our Benefit HUB.
- Discount Rates: Enjoy discounted rates at Marriott Hotels worldwide, including 50% off at our hotel restaurant, Carluccio's.
- Pension Scheme: Automatic enrolment in The People’s Pension after three months of employment, with additional options for the Marriott UK Workplace ARC Pension Plan.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
- Free Parking: Complimentary on-site parking for employees.
Job Responsibilities:
- Oversee daily front office operations, ensuring smooth and efficient service.
- Manage and train front office staff, providing guidance and support to maintain high standards of customer service.
- Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency.
- Handle guest inquiries and complaints professionally, resolving issues promptly.
- Monitor and maintain cleanliness and organization in all front office areas.
- Ensure compliance with safety and hygiene protocols to maintain a safe environment.
- Maintain accurate records of guest interactions, transactions, and staff performance.
- Assist with inventory management and ordering supplies as needed.
- Implement improvements based on guest feedback to enhance their experience.
- Collaborate with other departments to fulfil guest requests and ensure smooth operations.
Safety and Company Policies:
- Follow all company safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Preferred Qualifications:
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience in a customer service role.
Sustainability at London Heathrow Marriott:
- Renewable Energy: The hotel uses windmills and solar panels on the roof to power external lighting, significantly reducing CO2 emissions.
- Rooftop Greenhouse: Fresh herbs and vegetables are grown in our rooftop greenhouse, ensuring low food mileage and providing fresh produce for our kitchen.
- Water Conservation: We have implemented water-saving bathroom fittings and an energy-efficient, low-water laundry system to conserve water.
- Food Waste Reduction: Our innovative “Food Waste Lab” repurposes food production waste, supporting Marriott's goal to significantly reduce food waste.
- Sustainable Meetings: Our meeting spaces and packages are designed to embrace sustainability in all aspects of events.
Join us at London Heathrow Marriott and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott Hotels!
Duty Manager employer: MLH - Front Office
Contact Detail:
MLH - Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Duty Manager role.
✨Tip Number 2
Prepare for the interview by researching the London Heathrow Marriott and its values. Show us you’re passionate about delivering exceptional hospitality and how your experience aligns with their mission.
✨Tip Number 3
Practice common interview questions related to customer service and team management. We want to see how you handle guest inquiries and complaints, so be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the perks and benefits we offer at Marriott.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about delivering exceptional service and creating memorable experiences for guests.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service. We love seeing how your past roles have prepared you for the Duty Manager position at Marriott!
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to keep it professional. Use clear language and ensure your application reflects the high standards we uphold at Marriott.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with Marriott.
How to prepare for a job interview at MLH - Front Office
✨Know the Brand
Before your interview, take some time to research Marriott and its values. Understand their commitment to exceptional hospitality and sustainability. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Duty Manager, you'll be overseeing front office operations and managing staff. Prepare examples from your past experiences where you've successfully handled guest inquiries or resolved complaints. Highlighting your customer service skills will demonstrate that you can maintain high standards of service.
✨Dress the Part
First impressions matter! Make sure to dress professionally for your interview, reflecting the uniform standards at Marriott. A polished appearance shows that you understand the importance of professionalism in the hospitality industry.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask during your interview. Inquire about the team dynamics, training opportunities, or how they implement guest feedback. This not only shows your interest but also helps you gauge if the role is the right fit for you.
