At a Glance
- Tasks: Welcome and assist guests, ensuring a personalised and memorable experience.
- Company: Join the vibrant team at London Heathrow Marriott, a leader in hospitality.
- Benefits: Enjoy free meals, gym access, discounts, and career development opportunities.
- Other info: Flexible hours perfect for students and a chance to work in a global brand.
- Why this job: Be part of a dynamic environment where you can grow and make connections.
- Qualifications: Customer service experience preferred; a passion for hospitality is essential.
The predicted salary is between 25000 - 30000 £ per year.
Employee Benefits
- Free Meals on Duty: Enjoy complimentary meals while you work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Leisure Club/Gym Access: Free use of the hotel's leisure club and gym facilities.
- Benefit HUB Access: Gain access to a range of discounts and offers through our Benefit HUB.
- Discount Rates: Enjoy discounted rates at Marriott Hotels worldwide, including 50% off at our hotel restaurant, Carluccio's.
- Pension Scheme: Automatic enrolment in The People’s Pension after three months of employment, with additional options for the Marriott UK Workplace ARC Pension Plan.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
- Free Parking: Complimentary on-site parking for employees.
Job Responsibilities
- Welcome and assist VIP guests with seating arrangements and provide a warm, personalised service.
- Offer detailed menu presentations and knowledgeable recommendations regarding daily specials and promotions.
- Accurately record and place guest orders, advising on beverage pairings.
- Extend complimentary services, including drinks, and ensure guests are aware of additional offerings.
- Guarantee swift order execution and timely delivery to guest tables.
- Address and resolve inquiries and concerns about hotel and lounge services.
- Prepare and stock condiment stations, maintaining supply levels through coordination with procurement.
- Orchestrate with housekeeping staff to uphold a hygienic and sanitised lounge environment.
- Arrange buffet areas, ensuring food and drink presentation is both appealing and accessible.
- Conduct ongoing checks to secure guest satisfaction and manage further service requests.
Safety and Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.
Compensation: Competitive salary
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Apply today to start your journey with Marriott Hotels!
Casual F&B Assistant in London employer: MLH - Club Suite
Marriott International is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. As a Casual F&B Assistant at the London Heathrow Marriott, you will enjoy benefits such as free meals on duty, access to leisure facilities, and opportunities for career development within a globally recognised brand. With a commitment to diversity and inclusion, Marriott fosters a supportive environment where every team member can thrive and contribute to memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Casual F&B Assistant in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at MLH - Club Suite and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual F&B Assistant in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at MLH - Club Suite that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at MLH - Club Suite.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at MLH - Club Suite get a sense of who you are beyond your experience!
How to prepare for a job interview at MLH - Club Suite
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at MLH - Club Suite and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
