F&B Service Expert, Club Lounge - London Heathrow Marriott
Position: Casual
Employee Benefits
- Free Meals on Duty: Enjoy complimentary meals while you work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Leisure Club/Gym Access: Free use of the hotel's leisure club and gym facilities.
- Benefit HUB Access: Gain access to a range of discounts and offers through our Benefit HUB.
- Discount Rates: Enjoy discounted rates at Marriott Hotels worldwide, including 50% off at our hotel restaurant, Carluccio's.
- Pension Scheme: Automatic enrolment in The People’s Pension after three months of employment, with additional options for the Marriott UK Workplace ARC Pension Plan.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
- Free Parking: Complimentary on-site parking for employees.
Job Responsibilities
- Welcome and assist VIP guests with seating arrangements and provide a warm, personalised service.
- Offer detailed menu presentations and knowledgeable recommendations regarding daily specials and promotions.
- Accurately record and place guest orders, advising on beverage pairings.
- Extend complimentary services, including drinks, and ensure guests are aware of additional offerings.
- Guarantee swift order execution and timely delivery to guest tables.
- Address and resolve inquiries and concerns about hotel and lounge services.
- Prepare and stock condiment stations, maintaining supply levels through coordination with procurement.
- Orchestrate with housekeeping staff to uphold a hygienic and sanitised lounge environment.
- Arrange buffet areas, ensuring food and drink presentation is both appealing and accessible.
- Conduct ongoing checks to secure guest satisfaction and manage further service requests.
Safety and Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.
Compensation: Competitive salary
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Apply today to start your journey with Marriott Hotels!
