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- Tasks: Lead a dynamic team, manage store operations, and ensure excellent customer service.
- Company: Join Mleczko Delikatesy, a family-run Polish grocery chain with a friendly atmosphere.
- Benefits: Enjoy a competitive salary, 25% staff discount, and opportunities for career progression.
- Why this job: Be part of a mission to provide authentic Polish produce while developing your leadership skills.
- Qualifications: Fluent in English and Polish, with retail management experience preferred but not essential.
- Other info: Full training provided in a supportive environment with a focus on teamwork.
The predicted salary is between 24600 - 29700 £ per year.
About Mleczko Delikatesy. Our mission is to provide an authentic and affordable Polish shopping experience for everyone. We operate in 14 different locations across London, Slough and Reading and have been providing a service since 1996. If you share our passion for Polish produce and feel you could support our mission, please apply within.
What are we looking for?
Someone who is able to adapt across a variety of tasks and duties. One day could find you supporting the Store Manager with receiving deliveries, placing orders or dealing with customer queries. The next, you might be focused on people management and performance or organising holiday rotas for the team. At the same time, you'll help to handle the overriding goals of maximising sales in your store, ensuring great customer service, minimising costs and optimising productivity. You will be more than prepared to step into the Store Manager's shoes in their absence.
What will you do?
- Lead and motivate the team to work to their full potential every day and provide an environment where colleagues can produce their best work.
- Create an environment where your colleagues can do their best work.
- Ensure and provide excellent customer service throughout the store and be the lead point of contact for all customer queries.
- Check and work deliveries, manage the till area and monitor store figures.
- Monitor and comply with legal and company health and safety laws, standards and guidelines to meet store KPIs.
- Independent management of the store in the absence of the Store Manager.
What will you need?
- Bags of stamina as you'll be on your feet a lot, plenty of motivation and strong communication skills.
- Fluent English & Polish language.
- Food retail experience desirable but not essential (full training will be provided).
- Experience of leading and developing a team in a fast-paced, target-driven environment.
- Excellent time-management, delegation and problem-solving skills.
- A customer-focused manner, prioritising the customer experience at all times.
- Willingness to be continuously on the go, working alongside your team, on every shift.
- The determination to complete your work in the allocated time to ensure productivity.
- Microsoft Office Fundamentals (Outlook, Word, Excel).
Here is how you will be rewarded:
- Permanent employment in a friendly family-like atmosphere.
- Quality training with progression opportunities.
- Pension scheme.
- Generous 25% staff discount.
- Increased holiday entitlement according to length of service.
- Competitive salary on offer.
- 40-48 hour working week.
Job Types: Full-time, Permanent. Pay: £29,650.61-£35,580.32 per year.
Benefits: Store discount.
Experience: Retail management: 1 year (required).
Language: English (required), Polish (preferred).
Work authorisation: United Kingdom (required).
Work Location: In person.
Assistant Manager in London employer: Mleczko Delikatesy Ltd
Contact Detail:
Mleczko Delikatesy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Mleczko Delikatesy’s mission and values. Show us that you’re not just another candidate but someone who genuinely shares our passion for Polish produce.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to team management and customer service. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows us that you take the opportunity seriously and are ready to step into the Assistant Manager role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in our minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Assistant Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for Polish produce shine through! We want to see that you share our mission and can connect with our customers on that level.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in retail or team management. We’re looking for someone who can adapt to various tasks, so showcase your versatility!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff—just the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mleczko Delikatesy Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Mleczko Delikatesy. Understand their mission, values, and what makes them unique in the Polish retail market. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Adaptability
Given the variety of tasks you'll be handling, be ready to discuss examples from your past where you've successfully adapted to changing situations. Highlight your experience in managing different responsibilities, whether it's dealing with customer queries or supporting team performance.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll need to lead and motivate a team. Prepare to share specific instances where you've led a team, resolved conflicts, or improved team performance. Emphasise your ability to create a positive work environment that encourages productivity.
✨Prepare for Customer Service Scenarios
Customer service is key in this role. Think of challenging customer interactions you've faced and how you handled them. Be ready to discuss your approach to ensuring excellent customer service and how you would handle queries as the lead point of contact.