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- Tasks: Lead a team to resolve workplace conflicts and promote positive culture.
- Company: Join the London Borough of Merton, a forward-thinking local authority.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Shape a new HR function focused on early intervention and constructive outcomes.
- Qualifications: Experience in HR management, strong leadership, and conflict resolution skills.
- Other info: Collaborative environment with a focus on innovation and employee wellbeing.
The predicted salary is between 49000 - 57000 £ per year.
We are delighted to be working with The London Borough of Merton as they seek an experienced HR professional to lead and develop a new HR Resolutions function within their People and Culture division. This is an opportunity to shape a service focused on early intervention, mediation and alternative dispute resolution, helping the organisation move away from formal processes and towards constructive, solution-focused outcomes.
As HR Resolutions Manager, you will lead a team of HR Consultants delivering early conflict resolution across the organisation. You will play a key role in establishing and embedding a proactive resolution service that supports managers and employees to address workplace issues before they escalate into formal procedures.
Working closely with HR Business Partners and senior stakeholders, you will provide expert guidance on complex employee relations matters while promoting mediation, coaching and collaborative approaches to conflict management.
Key responsibilities- Lead and manage the HR Resolutions Team, providing direction, coaching and development to HR Consultants.
- Establish and embed the council’s HR Resolution service, creating effective alternatives to formal grievance and disciplinary processes.
- Provide mediation and conflict resolution support for complex workplace disputes.
- Work in partnership with HR Business Partners and senior stakeholders to ensure alignment with organisational priorities.
- Develop and deliver guidance and coaching for managers on early conflict resolution and people management.
- Analyse case trends and provide insight to inform HR policy development and organisational improvement.
- Promote awareness of the resolution service across the organisation through engagement, training and stakeholder collaboration.
- Build constructive working relationships with trade unions and employee representatives.
We are looking for a confident HR leader with strong employee relations expertise and the ability to influence across a complex organisation. You will bring:
- Significant experience in an HR advisory or management role, with extensive exposure to complex employee relations cases.
- Strong leadership and communication skills, with the ability to manage and develop a professional HR team.
- Experience working closely with trade unions and employee representatives.
- Strong conflict resolution and mediation skills, with the ability to remain impartial in sensitive situations.
- Excellent stakeholder management and influencing skills, with confidence working with senior leaders.
- A strong understanding of employment law and formal HR processes including disciplinary, grievance and capability procedures.
- Local authority experience is desirable, although applications are welcomed from candidates with wider public sector experience.
This role offers the opportunity to shape a developing HR function that supports early intervention and positive workplace culture. You will work within a collaborative People and Culture team focused on innovation, organisational improvement and effective people management.
If you are interested in this opportunity and feel you have the relevant background and experience, please apply via LinkedIn. If you would like to have an informal conversation about the role before applying, you are welcome to contact Thomas.
HR Resolutions manager in Slough employer: MLC Partners
Contact Detail:
MLC Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Resolutions manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in HR or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the organisation and its culture. Understand their values and how they align with your experience in conflict resolution and employee relations. This will help you tailor your responses and show you're the perfect fit!
✨Tip Number 3
Practice your conflict resolution skills! Role-play common workplace scenarios with a friend or mentor. This will boost your confidence and help you articulate your approach to mediation and early intervention during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our hiring process.
We think you need these skills to ace HR Resolutions manager in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the HR Resolutions Manager role. Highlight your leadership experience and any relevant conflict resolution skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about shaping a proactive HR function and how your background makes you the perfect fit for our team.
Showcase Your Communication Skills: As an HR leader, strong communication is key. In your application, demonstrate your ability to convey complex ideas clearly and effectively, especially in relation to employee relations and mediation.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at MLC Partners
✨Know Your HR Stuff
Make sure you brush up on your knowledge of employment law and HR processes. Be ready to discuss how you've handled complex employee relations cases in the past, as this will show your expertise and confidence in the field.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams and developing HR professionals. Think about times when you've successfully influenced stakeholders or resolved conflicts, as these stories will resonate well with the interviewers.
✨Emphasise Mediation Experience
Since the role focuses on early conflict resolution, be ready to talk about your mediation skills. Share specific instances where you've facilitated constructive conversations between parties and how you helped them reach a solution without escalating the issue.
✨Engage with the Organisation's Values
Research the London Borough of Merton and understand their People and Culture division's goals. Be prepared to discuss how your vision aligns with their focus on early intervention and positive workplace culture, showing that you're not just a fit for the role but also for the organisation.