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- Tasks: Lead a team to resolve workplace conflicts and promote positive culture.
- Company: Join the London Borough of Merton, a forward-thinking local authority.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Shape a new HR function focused on early intervention and constructive outcomes.
- Qualifications: Experience in HR management and strong conflict resolution skills required.
- Other info: Collaborative environment with a focus on innovation and employee wellbeing.
The predicted salary is between 57402 - 61653 £ per year.
We are delighted to be working with The London Borough of Merton as they seek an experienced HR professional to lead and develop a new HR Resolutions function within their People and Culture division. This is an opportunity to shape a service focused on early intervention, mediation and alternative dispute resolution, helping the organisation move away from formal processes and towards constructive, solution-focused outcomes.
As HR Resolutions Manager, you will lead a team of HR Consultants delivering early conflict resolution across the organisation. You will play a key role in establishing and embedding a proactive resolution service that supports managers and employees to address workplace issues before they escalate into formal procedures.
Working closely with HR Business Partners and senior stakeholders, you will provide expert guidance on complex employee relations matters while promoting mediation, coaching and collaborative approaches to conflict management.
Key responsibilities- Lead and manage the HR Resolutions Team, providing direction, coaching and development to HR Consultants.
- Establish and embed the council’s HR Resolution service, creating effective alternatives to formal grievance and disciplinary processes.
- Provide mediation and conflict resolution support for complex workplace disputes.
- Work in partnership with HR Business Partners and senior stakeholders to ensure alignment with organisational priorities.
- Develop and deliver guidance and coaching for managers on early conflict resolution and people management.
- Analyse case trends and provide insight to inform HR policy development and organisational improvement.
- Promote awareness of the resolution service across the organisation through engagement, training and stakeholder collaboration.
- Build constructive working relationships with trade unions and employee representatives.
We are looking for a confident HR leader with strong employee relations expertise and the ability to influence across a complex organisation. You will bring:
- Significant experience in an HR advisory or management role, with extensive exposure to complex employee relations cases.
- Strong leadership and communication skills, with the ability to manage and develop a professional HR team.
- Experience working closely with trade unions and employee representatives.
- Strong conflict resolution and mediation skills, with the ability to remain impartial in sensitive situations.
- Excellent stakeholder management and influencing skills, with confidence working with senior leaders.
- A strong understanding of employment law and formal HR processes including disciplinary, grievance and capability procedures.
- Local authority experience is desirable, although applications are welcomed from candidates with wider public sector experience.
This role offers the opportunity to shape a developing HR function that supports early intervention and positive workplace culture. You will work within a collaborative People and Culture team focused on innovation, organisational improvement and effective people management.
If you are interested in this opportunity and feel you have the relevant background and experience, please apply via LinkedIn. If you would like to have an informal conversation about the role before applying, you are welcome to contact Thomas at thomas@mlcpartners.co.uk.
HR Resolutions Manager in Merton employer: MLC Partners
Contact Detail:
MLC Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Resolutions Manager in Merton
✨Tip Number 1
Network like a pro! Reach out to your connections in HR or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your responses to show how your experience aligns with their focus on early intervention and conflict resolution. We want to see that you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Practice your conflict resolution skills! Role-play common workplace scenarios with a friend or mentor. This will help you articulate your approach to mediation and demonstrate your expertise during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our hiring process.
We think you need these skills to ace HR Resolutions Manager in Merton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Resolutions Manager role. Highlight your experience in conflict resolution and employee relations, as these are key aspects of the job. We want to see how your skills align with what Merton is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership and mediation skills, and how you can contribute to shaping the HR function at Merton.
Showcase Your Soft Skills: In HR, soft skills are just as important as technical knowledge. Make sure to highlight your communication, coaching, and stakeholder management abilities. We want to see how you can influence and build relationships within a complex organisation.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Merton team!
How to prepare for a job interview at MLC Partners
✨Know Your HR Stuff
Make sure you brush up on your knowledge of employee relations, mediation, and conflict resolution. Be ready to discuss specific cases you've handled and how you approached them. This will show that you have the expertise they’re looking for.
✨Showcase Your Leadership Skills
As an HR Resolutions Manager, you'll need to lead a team. Prepare examples of how you've successfully managed and developed teams in the past. Highlight your coaching style and how you’ve fostered a positive work environment.
✨Understand Their Culture
Research the London Borough of Merton and their People and Culture division. Familiarise yourself with their values and any recent initiatives. This will help you tailor your responses and demonstrate that you're genuinely interested in contributing to their goals.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their approach to conflict resolution or how they envision the HR Resolutions function evolving. It shows you're engaged and thinking ahead about the role.