At a Glance
- Tasks: Lead and enhance IT service operations for a global charity, shaping tech support processes.
- Company: Join a high-profile international charity making a real difference.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role in a growing organisation with a focus on innovation.
- Why this job: Be part of a transformative journey, using tech to support meaningful change.
- Qualifications: Experience in IT service management and a passion for improving tech operations.
The predicted salary is between 45000 - 55000 £ per year.
IT Service Operations Lead to join a high-profile international charity. The role will help build, improve and manage the technology service operations capability. The organisation is entering an important phase of growth and transformation, with technology playing an increasingly central role in how it scales services, supports users and delivers trusted, high-quality digital operations. This is a hands-on team leader role. Small team to provide service support to 200+ staff globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management, service performance, supplier coordination, user support, continuous improvement and the development of clear operational processes. The role would suit someone who has worked in IT service management, service delivery or technology operations and is comfortable operating in a growing, changing organisation where processes, tools and ways of working are still being developed.
Key responsibilities:
- Lead and improve day-to-day IT service operations across the organisation.
- Establish clear service management processes, including incident, request, problem and change management.
- Improve service performance, reporting, governance and operational visibility.
- Work closely with technology, product, engineering teams.
IT Service Operations Lead / Support Team Leader employer: MLC Partners
Join a dynamic and impactful international charity as an IT Service Operations Lead, where your expertise will directly contribute to enhancing technology services that support over 200 staff globally. With a strong focus on employee growth and a collaborative work culture, this role offers the unique opportunity to shape and improve IT service operations during a pivotal phase of transformation. Enjoy the benefits of working in a mission-driven environment that values innovation, continuous improvement, and the meaningful impact of technology on global initiatives.
