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- Tasks: Lead a team to develop proactive HR resolutions and support conflict management.
- Company: Join the London Borough of Merton, a forward-thinking local authority.
- Benefits: Hybrid working, professional development, and a chance to shape workplace culture.
- Why this job: Make a real impact by fostering a positive work environment and resolving conflicts early.
- Qualifications: Experience in HR management with strong employee relations expertise required.
- Other info: Collaborative team focused on innovation and organisational improvement.
The predicted salary is between 36000 - 60000 £ per year.
We are delighted to be working with The London Borough of Merton as they seek an experienced HR professional to lead and develop a new HR Resolutions function within their People and Culture division. This is an opportunity to shape a service focused on early intervention, mediation and alternative dispute resolution, helping the organisation move away from formal processes and towards constructive, solution-focused outcomes.
As HR Resolutions Manager, you will lead a team of HR Consultants delivering early conflict resolution across the organisation. You will play a key role in establishing and embedding a proactive resolution service that supports managers and employees to address workplace issues before they escalate into formal procedures.
Working closely with HR Business Partners and senior stakeholders, you will provide expert guidance on complex employee relations matters while promoting mediation, coaching and collaborative approaches to conflict management.
- Lead and manage the HR Resolutions Team, providing direction, coaching and development to HR Consultants.
- Establish and embed the council’s HR Resolution service, creating effective alternatives to formal grievance and disciplinary processes.
- Provide mediation and conflict resolution support for complex workplace disputes.
- Work in partnership with HR Business Partners and senior stakeholders to ensure alignment with organisational priorities.
- Develop and deliver guidance and coaching for managers on early conflict resolution and people management.
- Analyse case trends and provide insight to inform HR policy development and organisational improvement.
- Promote awareness of the resolution service across the organisation through engagement, training and stakeholder collaboration.
We are looking for a confident HR leader with strong employee relations expertise and the ability to influence across a complex organisation.
- Significant experience in an HR advisory or management role, with extensive exposure to complex employee relations cases.
- Strong leadership and communication skills, with the ability to manage and develop a professional HR team.
- Excellent stakeholder management and influencing skills, with confidence working with senior leaders.
- A strong understanding of employment law and formal HR processes including disciplinary, grievance and capability procedures.
- Local authority experience is desirable, although applications are welcomed from candidates with wider public sector experience.
This role offers the opportunity to shape a developing HR function that supports early intervention and positive workplace culture. You will work within a collaborative People and Culture team focused on innovation, organisational improvement and effective people management.
If you are interested in this opportunity and feel you have the relevant background and experience, please apply via LinkedIn.
Manager, HR Services in City of London employer: MLC Partners
Contact Detail:
MLC Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, HR Services in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in HR or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the organisation and its culture. Understand their approach to conflict resolution and think of examples from your experience that align with their values. This will show you're not just a fit on paper but also in practice.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in HR can help shape their new HR Resolutions function. Highlight your leadership skills and experience with complex employee relations to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Manager, HR Services in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the HR Resolutions Manager role. Highlight your leadership experience and any specific examples of conflict resolution you've handled.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for early intervention and mediation, and how you can contribute to shaping a proactive resolution service.
Showcase Your Communication Skills: Since this role involves working closely with senior stakeholders, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application is reviewed promptly and you get the best chance to shine in front of our hiring team!
How to prepare for a job interview at MLC Partners
✨Know Your HR Stuff
Make sure you brush up on your knowledge of employment law and HR processes. Be ready to discuss how you've handled complex employee relations cases in the past, as this will show your expertise and confidence in the field.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams and developing HR professionals. Think about times when you've successfully influenced stakeholders or resolved conflicts, as these stories will resonate well with the interviewers.
✨Understand the Role's Impact
Familiarise yourself with the importance of early intervention and mediation in HR. Be ready to discuss how you would establish and promote a proactive resolution service within the organisation, demonstrating your vision for the role.
✨Engage with the Culture
Research the London Borough of Merton and its People and Culture division. Show your enthusiasm for their mission and values during the interview, and think about how you can contribute to fostering a positive workplace culture through your role.