Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a new HR Resolutions function focused on early conflict resolution and mediation.
- Company: London Borough of Merton, committed to a positive workplace culture.
- Benefits: Hybrid working, professional development, and the chance to shape HR practices.
- Why this job: Make a real impact by fostering a constructive and solution-focused work environment.
- Qualifications: Extensive HR experience, strong leadership skills, and expertise in employee relations.
- Other info: Join a collaborative team dedicated to innovation and organisational improvement.
The predicted salary is between 48000 - 72000 £ per year.
We are delighted to be working with The London Borough of Merton as they seek an experienced HR professional to lead and develop a new HR Resolutions function within their People and Culture division. This is an opportunity to shape a service focused on early intervention, mediation and alternative dispute resolution, helping the organisation move away from formal processes and towards constructive, solution-focused outcomes.
As HR Resolutions Manager, you will lead a team of HR Consultants delivering early conflict resolution across the organisation. You will play a key role in establishing and embedding a proactive resolution service that supports managers and employees to address workplace issues before they escalate into formal procedures.
Working closely with HR Business Partners and senior stakeholders, you will provide expert guidance on complex employee relations matters while promoting mediation, coaching and collaborative approaches to conflict management.
- Lead and manage the HR Resolutions Team, providing direction, coaching and development to HR Consultants.
- Establish and embed the council’s HR Resolution service, creating effective alternatives to formal grievance and disciplinary processes.
- Provide mediation and conflict resolution support for complex workplace disputes.
- Work in partnership with HR Business Partners and senior stakeholders to ensure alignment with organisational priorities.
- Develop and deliver guidance and coaching for managers on early conflict resolution and people management.
- Analyse case trends and provide insight to inform HR policy development and organisational improvement.
- Promote awareness of the resolution service across the organisation through engagement, training and stakeholder collaboration.
We are looking for a confident HR leader with strong employee relations expertise and the ability to influence across a complex organisation. Significant experience in an HR advisory or management role, with extensive exposure to complex employee relations cases. Strong leadership and communication skills, with the ability to manage and develop a professional HR team. Excellent stakeholder management and influencing skills, with confidence working with senior leaders. A strong understanding of employment law and formal HR processes including disciplinary, grievance and capability procedures. Local authority experience is desirable, although applications are welcomed from candidates with wider public sector experience.
This role offers the opportunity to shape a developing HR function that supports early intervention and positive workplace culture. You will work within a collaborative People and Culture team focused on innovation, organisational improvement and effective people management.
If you are interested in this opportunity and feel you have the relevant background and experience, please apply via LinkedIn.
Director of HR & Support Services in City of London employer: MLC Partners
Contact Detail:
MLC Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of HR & Support Services in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in HR or related fields. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the organisation and think about how your experience aligns with their goals, especially around conflict resolution and employee relations. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've developed teams or influenced change in previous roles. This is key for a position like HR Resolutions Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Director of HR & Support Services in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Resolutions Manager role. Highlight your experience in conflict resolution, employee relations, and any leadership roles you've held. We want to see how your background aligns with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about shaping a proactive HR function. Share specific examples of how you've successfully managed complex employee relations cases in the past.
Showcase Your Leadership Skills: As a potential leader of the HR Resolutions Team, it's crucial to demonstrate your leadership style. Talk about how you've coached and developed teams before, and how you plan to do the same in this role. We love seeing strong leaders!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at the London Borough of Merton!
How to prepare for a job interview at MLC Partners
✨Know Your HR Stuff
Make sure you brush up on your knowledge of employment law and HR processes. Be ready to discuss how you've handled complex employee relations cases in the past, as this will show your expertise and confidence in the field.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing and developing HR teams. Think about times when you've successfully influenced stakeholders or resolved conflicts, as these stories will resonate well with the interviewers.
✨Understand the Organisation's Culture
Research the London Borough of Merton and their People and Culture division. Familiarise yourself with their values and priorities, so you can align your answers with their goals and demonstrate how you can contribute to a positive workplace culture.
✨Engage and Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the HR Resolutions function and how it fits into the broader organisational strategy. This shows your genuine interest in the role and helps you assess if it's the right fit for you.