At a Glance
- Tasks: Lead and support the housekeeping team to deliver exceptional guest experiences.
- Company: Join the Leicester Marriott Hotel, a leader in hospitality.
- Benefits: Enjoy free meals, discounts, pension scheme, and career development opportunities.
- Other info: A vibrant work environment with opportunities for advancement within Marriott's global network.
- Why this job: Be part of a dynamic team that values excellence and personal growth.
- Qualifications: Experience in housekeeping or supervisory roles with a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for an Assistant Housekeeping Manager at the Leicester Marriott Hotel. Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
As an Assistant Housekeeping Manager, you will support the Executive Housekeeper to lead the Housekeeping team which includes housekeepers, public area cleaners and linen room associates. A true “roll up your sleeve” role, you will do whatever it takes for your team to succeed and create a one of kind experience. You will be required to manage, train, and develop team members and work within budgeted guidelines.
Our Ideal Candidate: You will have experience in a similar role or are a successful housekeeping supervisor looking for their next step to develop their career. Experience in a hotel environment along with experience in coaching and developing team members, delivering exceptional customer experiences are preferred. You will have a warm people orientated demeanour, a gift for paying attention to the smallest details and have a positive outlook and outgoing personality.
Responsibilities: Here's what your journey with us entails:
- Support the management of daily housekeeping operations, ensuring procedures, standards, and hotel policies are consistently followed.
- Assist in supervising, training, and supporting housekeeping associates to maintain high standards of cleanliness, presentation, and guest service.
- Empower and motivate team members to deliver exceptional guest experiences and excellent customer service.
- Recognise repeat guests and support the delivery of their preferences and special requests to enhance guest satisfaction.
- Handle guest enquiries, requests, and complaints professionally, resolving housekeeping-related concerns promptly and efficiently.
- Monitor cleanliness, presentation, and organisation across guest rooms, public areas, and back-of-house spaces to ensure brand standards are maintained.
- Ensure compliance with health, safety, and hygiene procedures to maintain a safe and clean environment for guests and associates.
- Anticipate guest needs and support the team in delivering an exceptional, above-and-beyond guest experience.
- Assist with stock control, inventory management, and ordering housekeeping supplies to ensure operational efficiency.
- Identify opportunities for improvement based on guest feedback and support initiatives to enhance service quality.
- Work closely with other hotel departments to coordinate guest requests and ensure smooth day-to-day hotel operations.
- Support room inspections and quality checks to ensure guest rooms meet cleanliness and presentation standards before arrival.
Safety and Company Policies: Follow all company and safety and security policies and procedures. Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager. Complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information. Communicate with others using clear and professional language. Develop and maintain positive working relationships with others. Support the team to reach common goals. Listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Assistant Housekeeping Manager: Lead & Elevate Service in Leicester employer: MLC - Housekeeping
At Leicester Marriott Hotel, we pride ourselves on fostering a vibrant work culture that prioritises the wellbeing and growth of our associates. As an Assistant Housekeeping Manager, you will not only lead a dedicated team in delivering exceptional guest experiences but also benefit from comprehensive training, career development opportunities, and a range of perks including free meals and discounts across our global network. Join us to be part of a respected brand that values excellence, sustainability, and a supportive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Housekeeping Manager: Lead & Elevate Service in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Marriott or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your warm, people-oriented demeanour shine through. Share stories that highlight your attention to detail and how you've created memorable experiences for guests in the past.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios related to housekeeping management. This shows you're ready to roll up your sleeves and tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Marriott team and contributing to their culture of respect and kindness.
We think you need these skills to ace Assistant Housekeeping Manager: Lead & Elevate Service in Leicester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see how eager you are to create memorable experiences for our guests. Share a personal story or example that highlights your dedication to exceptional service.
Tailor Your CV:Make sure your CV is tailored to the Assistant Housekeeping Manager role. Highlight relevant experience in housekeeping and any leadership roles you've had. We love seeing how your skills align with what we’re looking for!
Be Personable:We value a warm, people-oriented demeanour, so don’t be afraid to let your personality come through in your application. Use a friendly tone and show us that you’re not just qualified, but also a great fit for our team culture.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at MLC - Housekeeping
✨Know the Hotel Inside Out
Before your interview, take some time to research the Leicester Marriott Hotel. Familiarise yourself with its values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission of delivering exceptional hospitality.
✨Showcase Your Leadership Skills
As an Assistant Housekeeping Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed or trained others. Highlight how you empowered your team to deliver outstanding guest experiences, as this is crucial for the role.
✨Emphasise Attention to Detail
In housekeeping, the little things matter. Be ready to discuss how you ensure high standards of cleanliness and presentation. Share specific instances where your attention to detail made a difference in guest satisfaction or operational efficiency.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints or team dynamics. Think of scenarios where you had to handle difficult situations and how you resolved them effectively. This will demonstrate your ability to maintain a positive environment and uphold brand standards.
