At a Glance
- Tasks: Support the Executive Housekeeper in leading a dynamic housekeeping team.
- Company: Join the Leicester Marriott Hotel, part of a world-leading hotel brand.
- Benefits: Enjoy free meals, discounts, pension scheme, and career development opportunities.
- Other info: Join a supportive team that values excellence and personal growth.
- Why this job: Be at the heart of hospitality, creating memorable experiences for guests.
- Qualifications: Experience in housekeeping or supervisory roles with a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for an Assistant Housekeeping Manager at the Leicester Marriott Hotel. Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
As an Assistant Housekeeping Manager, you will find yourself right in the heart of things. You will support the Executive Housekeeper to lead the Housekeeping team which includes housekeepers, public area cleaners and linen room associates. A true “roll up your sleeve” role, you will do whatever it takes for your team to succeed and create a one of kind experience. When a guest walks into any of our rooms – imagine that first look around they take, followed by that sigh of relief because they’ve arrived to their home away from home. You will be required to manage, train, and develop team members and work within budgeted guidelines.
Our Ideal Candidate: You will have experience in a similar role or are a successful housekeeping supervisor looking for their next step to develop their career. Experience in a hotel environment along with experience in coaching and developing team members, delivering exceptional customer experiences are preferred. You will have a warm people orientated demeanour, a gift for paying attention to the smallest details and have a positive outlook and outgoing personality.
Responsibilities: Here's what your journey with us entails:
- Support the management of daily housekeeping operations, ensuring procedures, standards, and hotel policies are consistently followed.
- Assist in supervising, training, and supporting housekeeping associates to maintain high standards of cleanliness, presentation, and guest service.
- Empower and motivate team members to deliver exceptional guest experiences and excellent customer service.
- Recognise repeat guests and support the delivery of their preferences and special requests to enhance guest satisfaction.
- Handle guest enquiries, requests, and complaints professionally, resolving housekeeping-related concerns promptly and efficiently.
- Monitor cleanliness, presentation, and organisation across guest rooms, public areas, and back-of-house spaces to ensure brand standards are maintained.
- Ensure compliance with health, safety, and hygiene procedures to maintain a safe and clean environment for guests and associates.
- Anticipate guest needs and support the team in delivering an exceptional, above-and-beyond guest experience.
- Assist with stock control, inventory management, and ordering housekeeping supplies to ensure operational efficiency.
- Identify opportunities for improvement based on guest feedback and support initiatives to enhance service quality.
- Work closely with other hotel departments to coordinate guest requests and ensure smooth day-to-day hotel operations.
- Support room inspections and quality checks to ensure guest rooms meet cleanliness and presentation standards before arrival.
Safety and Company Policies: Follow all company and safety and security policies and procedures. Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager. Complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information. Communicate with others using clear and professional language. Develop and maintain positive working relationships with others. Support the team to reach common goals. Listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Assistant Housekeeping Manager in Leicester employer: MLC - Housekeeping
At Leicester Marriott Hotel, we pride ourselves on fostering a vibrant work culture that prioritises the wellbeing of our associates while delivering exceptional hospitality. As an Assistant Housekeeping Manager, you will not only lead a dedicated team but also benefit from comprehensive training and development opportunities, competitive salaries, and unique perks such as complimentary meals and discounts across our global network. Join us to be part of a supportive environment where your contributions are valued and career growth is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Housekeeping Manager in Leicester
✨Tip Number 1
Get to know the hotel! Research the Leicester Marriott Hotel and its values. When you walk in for your interview, show that you understand their commitment to exceptional hospitality and how you can contribute to creating memorable experiences for guests.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process. A personal connection can go a long way!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past roles where you’ve led a team, handled guest complaints, or improved service quality. This will help you demonstrate your experience and problem-solving skills during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Housekeeping Manager in Leicester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see how eager you are to create memorable experiences for our guests. Share a personal story or example that highlights your dedication to exceptional service.
Tailor Your CV:Make sure your CV is tailored to the Assistant Housekeeping Manager role. Highlight relevant experience, especially in managing teams and delivering outstanding customer service. We love seeing how your skills align with what we’re looking for!
Be Personable:We’re all about a warm, people-oriented approach here at StudySmarter. Use a friendly tone in your application to reflect your personality. Show us that you’re not just qualified, but also someone who would fit right into our team culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and values.
How to prepare for a job interview at MLC - Housekeeping
✨Know the Hotel Inside Out
Before your interview, take some time to research the Leicester Marriott Hotel. Familiarise yourself with their values, mission, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their culture of respect and kindness.
✨Showcase Your Leadership Skills
As an Assistant Housekeeping Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing or training staff. Share specific examples of how you've motivated your team or resolved conflicts, as this will demonstrate your capability to empower others and maintain high standards.
✨Emphasise Attention to Detail
In housekeeping, the little things matter. During the interview, highlight your ability to notice details that enhance guest experiences. You might want to share a story where your attention to detail made a significant difference, whether it was in cleanliness or guest satisfaction.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling guest complaints or managing a busy shift. Practice your responses to these scenarios, focusing on how you would ensure exceptional service and uphold the hotel's standards. This will showcase your problem-solving skills and customer service orientation.
