At a Glance
- Tasks: Lead the Front Office team to create unforgettable guest experiences at Leicester Marriott Hotel.
- Company: Join the vibrant team at Leicester Marriott Hotel, where hospitality meets innovation.
- Benefits: Enjoy free meals, uniform, discounts, and a comprehensive training programme.
- Other info: Great career growth opportunities and a supportive work environment await you.
- Why this job: Be at the heart of guest interactions and make a real impact on their stay.
- Qualifications: Experience in hospitality and a passion for exceptional customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting for a Front Office Manager to lead the team at the Leicester Marriott Hotel. As Front Office Manager, you will find yourself right in the heart of things. You will lead the Front Office team which includes front desk, nights and switchboard, ensuring that our guests are greeted with a warm welcome the minute they walk through the door.
Responsibilities:
- Manages the day to day front desk operation, ensuring procedures are adhered to and policies are followed.
- Ensure that the team recognise repeat guests, ensuring their preference and requests are delivered prior to being requested.
- Deliver memorable guest experiences which support in driving Intent to recommend scores.
- Monitor and analyze guest satisfaction survey results to ensure these continually improve.
- Work alongside housekeeping and maintenance teams to ensure rooms are ready for arrival.
- Report any maintenance issues which have been raised by guests.
- Ensure all guest complaints are resolved in a timely manner and logged correctly.
- Anticipate guest needs to deliver an above and beyond experience.
- Empowers employees to provide excellent customer service experiences.
- Prepare departmental rotas, ordering and payroll in line with budget.
- Promotes an upsell culture to support in delivering hotel financial performance.
- Attends sales strategy meetings as required to support in achieving hotel financial results.
- Manages internal, external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs), verifying that hotel policies are administered fairly and consistently.
- Assist other departments, wherever necessary and maintain good working relationships within the whole hotel.
- Recruit, train and develop front desk team members and support in developing our next front office manager.
- Comply with hotel security, fire regulations and all health and safety legislation.
Our Ideal Candidate:
You will have experience in a similar role or are a successful Front Desk Manager or Senior Supervisor looking for their next step to develop their career. Experience in a hotel environment along with experience in coaching and developing team members, delivering exceptional customer experiences are preferred. You will have a warm people orientated demeanour, a gift for paying attention to the smallest details and have a positive outlook and outgoing personality.
Perks you deserve:
- Free meals at work.
- Free uniform & dry-cleaning service.
- Free enrolment of Perks at Work - Access to unlimited deals from retailers to restaurants to cinemas and more.
- Marriott Discount Card enabling benefits from hotel room discounts for you and friends and family, gift shops and F&B across 130 countries.
- Annual Performance Review.
- Pay Cycle to work scheme.
- Pension & Life Assurance.
- Employee Assistant Program.
- Comprehensive Training and Development program.
- Company Pension scheme, we match your contributions up to 6%.
Compensation: Competitive salary.
Front Office Manager in Leicester employer: MLC - Front Desk
The Leicester Marriott Hotel is an exceptional employer that prioritises employee growth and development, offering comprehensive training programmes and opportunities for career advancement within the hospitality industry. With a vibrant work culture that emphasises teamwork and a commitment to delivering memorable guest experiences, employees enjoy a range of benefits including free meals, uniform services, and exclusive discounts through the Marriott Discount Card. Located in a bustling area, the hotel provides a dynamic environment where staff can thrive while making a meaningful impact on guest satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Leicester Marriott. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and recent news. We want you to show that you’re not just another candidate but someone who genuinely cares about delivering memorable guest experiences.
✨Tip Number 3
Practice common interview questions related to team management and guest satisfaction. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Leicester Marriott team.
We think you need these skills to ace Front Office Manager in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Front Office Manager role. Highlight your experience in managing teams, delivering exceptional customer service, and any relevant hotel experience. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for the Leicester Marriott Hotel. Share specific examples of how you've created memorable guest experiences in the past.
Showcase Your Leadership Skills:As a Front Office Manager, you'll be leading a team, so make sure to highlight your leadership experience. Talk about how you've coached and developed team members, and how you empower them to deliver excellent customer service.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at MLC - Front Desk
✨Know the Hotel Inside Out
Before your interview, make sure you research the Leicester Marriott Hotel thoroughly. Familiarise yourself with its services, guest reviews, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and developing team members. Highlight specific instances where you empowered your team to deliver exceptional customer service.
✨Anticipate Guest Needs
Think about how you can demonstrate your ability to anticipate guest needs during the interview. Prepare scenarios where you went above and beyond for guests, and be ready to discuss how you would implement this approach at the Leicester Marriott.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills, especially regarding guest complaints and team management. Practice your responses to common scenarios, ensuring you convey a calm and effective approach to resolving issues.
