Financial Services Administrator in Hessle

MKT Wealth Management Limited are highly successful Appointed Representatives of St. James's Place PLC, a leading FTSE 100 UK Wealth Management company which distributes a range of investment and retirement products, and financial solutions to a high net worth client base. MKT Wealth Management Limited have experienced year on year growth since it was established in 2011. This is an exceptional opportunity to join a small reputable firm who believe in employee development and offer genuine scope for progression.

We are seeking a professional, hard-working and organised Financial Services Administrator to join our offices in Hessle. This is an important role within a small and friendly financial advice business. We are looking for the right person who wants to become a valued long-term member of the team, support our advisers, help with new clients and play a key part in delivering an excellent client experience.

Ideally, you will already have experience working in financial advice, financial services, mortgages, pensions, investments or a similar professional office environment. However, we would also consider someone with the right attitude, strong administration skills and a genuine desire to learn the financial advice industry.

The role will involve supporting our Financial Planners with client administration, preparing for meetings, post meeting administration, helping process new business and ensuring clients receive a smooth, professional and friendly service. We are ideally looking for someone 35 hours per week, Monday to Friday. This is an office based role.

Key duties and responsibilities:

• Arrange client meetings and produce Client Meeting Packs with client specific agenda items.
• Use Salesforce with all the tools available to ensure the CRM service is used to capacity including Docusign and associated tools.
• Obtain quotations from product providers and provide illustrations and product information to the Financial Planner as required.
• Prepare files including documentation for compliance; research; illustrations; cash flow modelling, supporting documentation, prior to transaction to ensure the end-to-end business process is adhered to and tracked efficiently in line with Financial Planner and regulatory standards.
• Ensure that files are completed post-sale with all required client identification documentation, necessary application forms and manage the submission of all client applications/advice sets.
• Maintain accurate and up-to-date client information, files/records, ensuring that clients are placed into a review system as agreed with the Financial Planner.
• Submitting fund switches accurately and in a timely manner.
• Deal with general client queries and requests.
• Stay abreast of legislative changes and other regulatory issues - taking necessary action as required.
• Maintain technical competence at an appropriate level to meet the requirements of the role.

Person specification:

• Knowledge and experience:
• Previous experience in an office support role, ideally in financial services or related sector.
• Knowledge of relevant regulation and legislation (desirable).
• Experience of maintaining systems, processes and procedures.
• Comfortable with/experienced in using electronic (client) data systems.
• Skills and behaviours:
• Excellent face-to-face and telephone client interaction skills and ability to build rapport swiftly.
• Broad experience of Microsoft Office (Outlook, Word, PowerPoint, Excel).
• Exceptional attention to detail.
• Able to transpose information accurately.
• Confident in dealing with third parties and can work with total discretion.
• Highly organised with excellent communication skills.
• Manages time effectively with the ability to multi-task.
• Keeps calm when faced with conflicting demands and handles these effectively with a great ability to prioritise workload.
• Works well on own tasks as well as on shared goals as part of a team.
• Open to change with a creative approach to problem solving.
• Quality focus: Takes personal responsibility for the quality and timeliness of work and achieves results with minimal supervision. Stays focused on tasks despite distractions and interruptions.
• Teamwork: Promotes cooperation and commitment within a team to achieve goals and deliverables.
• Embracing change: Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems.
• Developing self and others: Demonstrates an ongoing commitment to learning and self-improvement.
• Communicating effectively: Understands and learns from what others say and conveys ideas and facts using language the audience will best understand.
• Planning and organising: Manage own time, priorities, and resources to achieve goals.
• Client care: Builds and maintains a first-class experience for the client through the products and services offered by the business.