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- Tasks: Support customers and sales teams in a fast-paced environment with excellent service.
- Company: Established manufacturing business with a busy commercial team.
- Benefits: Competitive salary, private medical insurance, 26 days leave, and company pension.
- Other info: Flexible shift patterns and opportunities for career growth.
- Why this job: Gain valuable experience in sales and marketing while working with a supportive team.
- Qualifications: Experience in admin or customer service, strong communication, and IT skills.
The predicted salary is between 25000 - 30000 £ per year.
An established manufacturing business is currently recruiting for a Sales/Customer Service Administrator to join their busy commercial team. This role would suit an organised administrator with strong customer service skills and the ability to support the business activity in a fast-paced environment. The position involves working a rotating shift pattern (once a month) to support customers across different time zones.
Key responsibilities:
- Handling customer enquiries by telephone and email delivering excellent customer service
- Processing sales orders accurately and efficiently
- Preparing quotations and entering pricing information into internal systems
- Setting up new customer accounts and maintaining existing records
- Supporting the sales team with day-to-day administration
- Assisting with marketing administration, including data collection
- Managing customer queries and resolving issues in a professional manner
- Updating CRM or ERP systems with accurate information
Skills and experience required:
- Previous experience in an administrative, sales support or customer service role
- Confident telephone manner and strong communication skills
- Good IT skills, including Microsoft Office
- High attention to detail and strong organisational ability
- Ability to work independently and as part of a team
Additional Information:
- 37.5 hours per week on a rotating shift pattern, including late shifts
- Company pension scheme
- Private medical insurance
- 26 days annual leave plus statutory holidays
- On-site parking
- Additional pay when required to work late shift (12-10pm)
- Mon-Fri 8-4.30, early finish on Fridays or Fridays off when on late shift
- Salary dependent on experience
This role offers an opportunity to join a stable and well-established business and gain experience supporting both sales and marketing functions.
Sales/Customer Service Administrator Sales Administrators in Bishop Auckland employer: MKT Partnerships
Contact Detail:
MKT Partnerships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales/Customer Service Administrator Sales Administrators in Bishop Auckland
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you've successfully managed multiple tasks or resolved customer issues efficiently. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales/Customer Service Administrator Sales Administrators in Bishop Auckland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administrative roles and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Sales/Customer Service Administrator role. Keep it friendly and professional, and let us know what excites you about joining our team.
Show Off Your IT Skills: Since we value good IT skills, especially with Microsoft Office, make sure to mention any relevant software experience. If you've worked with CRM or ERP systems before, give us the details – we love that stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MKT Partnerships
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with their customer service approach and any recent news about them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Skills
Highlight your previous experience in administrative or customer service roles. Be ready to share specific examples of how you've handled customer enquiries or processed sales orders efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Practice Makes Perfect
Rehearse common interview questions related to sales and customer service. Think about how you would handle difficult customer queries or support a sales team. Practising with a friend can help you feel more at ease during the actual interview.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team you'll be working with, the company's future plans, or how success is measured in this role. It shows you're engaged and serious about the opportunity.