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For Companies At a Glance
- Tasks: Manage tool hire operations, build customer relationships, and ensure efficient service delivery.
- Company: Join MKM, the UK's leading independent builders' merchant, established in 1995.
- Benefits: Enjoy competitive salary, performance bonuses, discounts, and mental health support.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in the community.
- Qualifications: Full driving license, customer service focus, and GCSEs in Maths & English preferred.
- Other info: Weekend work required; great opportunity for growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Element: Tool Hire Manager
Reporting To:
Branch Director
Location:
SOON TO OPEN Congleton Branch
Main Purpose:
To generate profitable Tool Hire business by building relationships with customers both face-to-face and via the telephone to achieve maximum sales, whilst ensuring the effective and efficient running of Tool Hire. Promote MKM as the merchant of choice within your geographical area. Note: This role involves weekend working.
Key Responsibilities:
- Sales & Service: Build and maintain profitable customer relationships, resolve complaints, prepare customer orders, and ensure safe loading and unloading. Ensure on-hire deliveries are efficient and process sales orders and delivery schedules accurately and promptly.
- Operational Compliance: Support all company initiatives, follow plans to improve customer experience, and understand local market issues to support sales growth.
- Stock Management: Manage purchasing of spare parts, conduct stock takes, and recommend stock purchases based on product mix and local needs.
- Health & Safety: Ensure all staff are trained annually, cascade health & safety training, operate within safety guidelines, run fire drills, and maintain a clean, safe hire area.
- People Management: Supervise team performance, develop a safety and wellbeing culture, embed company principles, develop a performance culture, and communicate company goals and individual objectives.
Product Knowledge & Skills:
Maintain up-to-date knowledge of products, regulations, marketplace trends, and future opportunities. Essential skills include a full, clean driving license, understanding of health & safety legislation, customer service focus, relationship building, good organizational skills, and flexibility. Desirable skills include GCSEs (or equivalent) in Maths & English, relevant forklift license, and experience in sales/customer-focused roles.
Benefits:
Competitive salary, performance bonus, employee discounts, pension scheme, perkbox discounts, financial planning support, holiday accrual, free parking, cycle to work scheme, enhanced maternity/paternity pay, mental health support, and employee assistance program.
MKM is the leading independent builders’ merchant in the UK, established in 1995.
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Tool Hire Manager employer: MKM Building Supplies
Contact Detail:
MKM Building Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tool Hire Manager
✨Tip Number 1
Familiarise yourself with the local market and competitors in the tool hire industry. Understanding what sets MKM apart will help you articulate why you're the right fit for the role during interviews.
✨Tip Number 2
Network with professionals in the tool hire and construction sectors. Attend local trade shows or community events to build relationships that could give you an edge when applying for the Tool Hire Manager position.
✨Tip Number 3
Brush up on your health and safety knowledge, as this is a crucial aspect of the role. Being able to discuss relevant legislation and how it impacts operations will demonstrate your preparedness for the position.
✨Tip Number 4
Prepare to showcase your customer service skills through examples from previous roles. Highlighting specific instances where you've built relationships or resolved complaints can set you apart from other candidates.
We think you need these skills to ace Tool Hire Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Tool Hire Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your customer service focus, relationship-building abilities, and any relevant experience in sales or management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully built customer relationships or managed teams in the past, and express your enthusiasm for contributing to MKM's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Tool Hire Manager role.
How to prepare for a job interview at MKM Building Supplies
✨Know Your Products
Familiarise yourself with the tools and equipment that the company offers. Being able to discuss specific products, their uses, and benefits will demonstrate your expertise and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully built relationships with customers in the past. Highlight your ability to resolve complaints and ensure customer satisfaction, as this is crucial for a Tool Hire Manager.
✨Understand Health & Safety Regulations
Brush up on health and safety legislation relevant to tool hire. Be ready to discuss how you would ensure compliance and train staff effectively, as this is a key responsibility of the role.
✨Demonstrate Leadership Qualities
Think about your experience in managing teams and how you can foster a positive work culture. Be prepared to share your approach to supervising team performance and developing individual objectives.
