At a Glance
- Tasks: Assist customers with tool hire, ensuring exceptional service and efficient operations.
- Company: Join MKM Building Supplies, the UK's leading independent builders' merchant.
- Benefits: Competitive pay, bonuses, discounts, training, and mental health support.
- Other info: Opportunities for career growth and a supportive work environment.
- Why this job: Be part of a growing team and make a real impact in customer service.
- Qualifications: Full driving licence, customer service skills, and a flexible attitude.
The predicted salary is between 31500 - 38500 £ per year.
Join the MKM Family! Established in 1995, currently with 149 branches nationwide and over 3,300 colleagues across the business. We at MKM Building Supplies have no intention of slowing down. Growing year on year, expanding our footprint. We are always looking for the best people to join us along our journey and become a part of the UK’s Leading Independent Builders’ Merchant.
What You'll Be Doing:
- Assist in the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service.
- Promote MKM to be the merchant of choice within your geographical area.
- Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading and unloading safely and satisfactorily, ensuring any technical problems, faults and repairs are dealt with efficiently.
- Loading and unloading the vehicle with small plant, tools and alloy towers.
- Ensure sales orders and delivery schedules are processed accurately and promptly.
- Support all Company initiatives following plans to continuously improve customer experience – representing the company, meeting different customers and driving to different locations on a daily basis.
- Coordinate all Tool hire reports as necessary, paying particular attention to Health & Safety.
- Ensure the safety of not only yourself but also colleagues and customers; up to date knowledge of Tool Hire H&S procedures; maintenance meets all the necessary requirements; H&S certification maintained.
- Understand local market issues and communicate to Manager to support sales growth plans.
- Process all sales orders promptly; maintain records in relation to hired products; process cash payments in line with company procedures.
- Carry out daily and weekly vehicle checks.
- Assist supervisor with managing stock levels, including incoming goods checked against delivery tickets, and participate in stock takes as required.
- Provide an efficient hire experience, demonstrating exceptional customer service skills in all aspects of the working day.
- Provide specialist advice and product information; ensure that product knowledge is up to date and applied accurately in customer conversations.
What We're Looking For:
- Essential: Full, clean driving license (C1 entitlement is essential and a HGV license would be a distinct advantage).
- Working knowledge of appropriate Health & Safety legislation.
- A relevant understanding of the market and product knowledge.
- Ability to work on own initiative and as part of a team.
- Flexible and enthusiastic attitude.
- Must be committed to delivering great customer experiences.
- Able to create and maintain successful relationships.
- Good organisational skills to manage stock.
- Have a good understanding of the mechanical aspect of servicing and fixing of machinery.
Desirable:
- GCSEs (Or equivalent) – Maths & English.
- A class 2 (Category C) license, valid CPC card and Digi Tachograph card would be a distinct advantage.
- Experience in a sales/customer focused role.
- IT literate.
- Previous experience within the Tool Hire industry would be advantageous.
- HGV driving experience is not essential, newly qualified drivers are also welcome.
What We Offer:
- A competitive pay package.
- Generous discretionary bonus scheme.
- Substantial staff discounts.
- Training and development opportunities.
- Holiday scheme which rewards length of service.
- Holiday Purchase Scheme.
- Perkbox discounts.
- Contributory pension scheme.
- Financial Planning Support.
- Cycle to work scheme.
- Free parking.
- Enhanced Maternity.
- Enhanced Paternity.
- Employee Assistance Programme.
- Mental Health Support.
This role will involve working alternate Saturday mornings. As a business, we are committed to attracting, developing and retaining a diverse team, helping our people grow and succeed while ensuring everyone feels valued and supported and part of the ‘MKM Family’.
Tool Hire Salesperson employer: MKM Building Supplies
MKM Building Supplies is an attractive employer due to its commitment to employee development and a supportive work culture. The company values diversity and inclusion, creating a welcoming environment for all staff. With numerous career advancement opportunities, employees can grow alongside the business as it continues to expand.
StudySmarter Expert Advice🤫
We think this is how you could land Tool Hire Salesperson
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Tool Hire Salesperson at MKM Building Supplies, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including MKM Building Supplies. Tailor your message to explain why you’re drawn to them and how you can contribute as a Tool Hire Salesperson. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Tool Hire Salesperson
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for MKM Building Supplies:When writing your cover letter, make sure to tailor your message specifically for MKM Building Supplies. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at MKM Building Supplies
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show MKM Building Supplies that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show MKM Building Supplies that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with MKM Building Supplies’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
