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- Tasks: Provide top-notch customer service and support sales growth at our trade counter.
- Company: Join MKM, the UK's leading independent builders' merchant with a family-like culture.
- Benefits: Enjoy competitive pay, bonuses, discounts, and great training opportunities.
- Why this job: Kickstart your career with hands-on experience and a supportive team environment.
- Qualifications: A positive attitude, good timekeeping, and a commitment to excellent customer service.
- Other info: Flexible hours with opportunities for career advancement and personal development.
The predicted salary is between 800 - 1400 £ per month.
MKM is the leading independent builders’ merchant in the UK, established in 1995. Our people are what make us unique in what we do. Today we have more than 139 branches and over 3300 employees nationwide. We are constantly striving to attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone.
MKM is one of the fastest growing independent Builders Merchants in the UK. With its unique business model, Branch Directors part-own their branches, resulting in a highly empowered culture with branches outperforming their competitors. The business is growing rapidly with multiple branch openings across the UK.
You will provide product and service advice to increase sales and margin in line with the branch objectives. Promote MKM to be the merchant of choice within your area, build a loyal customer base, and drive sales opportunities. You will also work towards your L2 Trade Counter Apprenticeship.
Roles And Responsibilities- Work closely with the Branch Director/ Business Development Manager on all new accounts to introduce the business and arrange an appointment for the Branch.
- Support the branch in generating new customers.
- Provide friendly, accurate and efficient customer service both via the telephone and face to face.
- Identify and approach customers in need of help and advice.
- Check product availability and offer alternatives where necessary.
- Become a trusted business partner to your customers.
- Help to identify issues that could lead to customer complaints / loss of business and proactively resolve these.
- Ensure customer details are accurate and recorded correctly.
- Other duties as reasonably required as part of the role.
Hours of work will be 07:30-17:00 with ½ hour lunch - Mon-Fri and alternate Saturdays 08:00-12:00.
Skills- Great Attitude
- Time Keeping
- Committed to providing excellent customer service.
- Good numeracy and literacy skills.
- A competitive pay package.
- Generous discretionary bonus scheme.
- Substantial staff discounts.
- Training and development opportunities.
- Holiday scheme which rewards length of service.
- Holiday Purchase Scheme.
- Perkbox discounts.
- Contributory pension scheme.
- Financial Planning Support.
- Cycle to work scheme.
- Free parking.
- Enhanced Maternity.
- Enhanced Paternity.
- Employee Assistance Programme.
- Mental Health Support.
This role will involve working alternate Saturday mornings.
Trade Counter Specialist Apprentice L2 in Macclesfield employer: MKM Building Supplies
Contact Detail:
MKM Building Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Specialist Apprentice L2 in Macclesfield
✨Tip Number 1
Get to know MKM and its culture! Research the company values and what makes them tick. This will help you connect with the team during interviews and show that you're genuinely interested in being part of the MKM family.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or at local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for your interview by practising common questions related to customer service and sales. Think about how you can demonstrate your great attitude and commitment to providing excellent service – that's what MKM is all about!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the MKM team!
We think you need these skills to ace Trade Counter Specialist Apprentice L2 in Macclesfield
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Trade Counter Specialist role. Highlight any relevant experience or skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining the MKM family.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at MKM Building Supplies
✨Know Your Products
Familiarise yourself with the products and services MKM offers. Being able to discuss specific items, their uses, and alternatives will show your enthusiasm and readiness to provide excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight how you resolved issues or went the extra mile for customers, as this role heavily relies on building strong relationships.
✨Demonstrate a Team Player Attitude
MKM values collaboration, so be ready to discuss how you work well in a team. Share instances where you supported colleagues or contributed to group success, showing that you can thrive in their empowered culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the branch's goals, customer base, or the apprenticeship programme. This not only shows your interest in the role but also helps you understand how you can contribute to MKM's success.
