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For Companies At a Glance
- Tasks: Lead a team to drive Tool Hire sales and deliver exceptional customer service.
- Company: Join MKM, the UK's leading independent builders’ merchant with a family-like culture.
- Benefits: Enjoy competitive pay, bonuses, discounts, and great training opportunities.
- Why this job: Make an impact in a dynamic environment while building strong customer relationships.
- Qualifications: Sales experience, strong customer focus, and a full driving licence required.
- Other info: Flexible hours with opportunities for career growth and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
MKM is the leading independent builders’ merchant in the UK, established in 1995. Our people are what make us unique in what we do. Today we have more than 135 branches and over 3200 employees nationwide. We are constantly striving to attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone.
Main Purpose
To generate profitable Tool Hire business by building relationships with customers both face to face and via the telephone to achieve maximum sales, whilst ensuring effective and efficient running of Tool Hire. Promote MKM to be the merchant of choice within your geographical area.
Key Areas
- Sales & Service
- Operational Compliance
- Stock Management
- Health & Safety
- People Management
Responsibilities
- Supervise the team to deliver an excellent customer experience and work towards Branch sales and profit targets by:
- Ensuring profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading and unloading safely and satisfactorily, ensuring on hires are delivered efficiently.
- Ensure sales orders and delivery schedules are processed accurately and promptly.
- Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels.
- Support all Company initiatives and contribute to plans to continuously improve customer experience.
- Understand local market issues and communicate to Manager to support sales growth plans.
- Deliver key KPIs and carry out all cash transactions, refunds and till processes accurately, safeguarding Company’s stock, money and all other Company assets.
- Adhere to all company policies and procedures and enhance the Safety and Wellbeing culture, meeting targets.
- Manage the purchasing of spare parts as necessary and conduct stock takes.
- Make recommendations for stock purchases taking account of product mix in accordance with local needs.
- Ensure all staff are Health & Safety trained (annually) and cascade the Croner Health & Safety training to all staff.
- Ensure staff operate within Health & Safety guidelines, including the wearing of Personal Protective Clothing (PPC) required for their job.
- Run regular Fire Drills and ensure the hire areas are clean, tidy and safe.
- Support Branch Management to achieve Safety and Wellbeing culture and embed Saint-Gobain Principles of Conduct and Action into the working environment and behavioural standards.
- Develop a performance culture and high colleague engagement; communicate Company plans, goals and individual objectives.
- Support the team with day-to-day queries.
Product Knowledge
Maintain up to date knowledge of products and regulations, awareness of products and services and trends within the marketplace and identify future opportunities for the development of the hire range.
Skills, Knowledge and Experience
- Full, clean driving license
- Working knowledge of appropriate Health & Safety legislation
- A relevant understanding of the market and product knowledge
- Experience in a sales/customer focused role
- Able to work on own initiative and as part of a team
- Flexible and enthusiastic attitude
- Demonstrable customer service focus
- Able to create and maintain successful relationships
- Good organisational skills to manage stock
- IT literate
Desirable
- GCSEs (Or equivalent) - Maths & English
- Driving license with c1e and be is preferred
Benefits
- A competitive pay package.
- Generous discretionary bonus scheme
- Substantial staff discounts
- Training and development opportunities
- Holiday scheme which rewards length of service
- Holiday Purchase Scheme
- Perkbox discounts
- Contributory pension scheme
- Financial Planning Support
- Cycle to work scheme
- Free parking
- Enhanced Maternity
- Enhanced Paternity
- Employee Assistance Programme
- Mental Health Support
This role will involve working alternate Saturday mornings.
Tool Hire Manager in Lincoln employer: MKM Building Supplies
Contact Detail:
MKM Building Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tool Hire Manager in Lincoln
✨Tip Number 1
Get to know the company inside out! Research MKM's values, products, and recent news. This way, when you chat with them, you can show you're genuinely interested and ready to be part of the MKM family.
✨Tip Number 2
Practice your pitch! Think about how your skills and experiences align with the Tool Hire Manager role. When you get the chance to speak with someone from MKM, you’ll want to sound confident and ready to tackle the job.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work at MKM and might even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to contribute to MKM’s success.
We think you need these skills to ace Tool Hire Manager in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Tool Hire Manager role. Highlight your sales and customer service experience, as well as any relevant product knowledge. We want to see how you can contribute to our MKM family!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our values. Be sure to mention your understanding of health and safety regulations and your ability to build strong customer relationships.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive sales and improve customer experiences. Numbers speak volumes, so if you've hit targets or improved processes, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us at MKM!
How to prepare for a job interview at MKM Building Supplies
✨Know Your Tools Inside Out
Make sure you brush up on your product knowledge before the interview. MKM is all about providing excellent service, so being able to discuss tools and equipment confidently will show that you're serious about the role. Familiarise yourself with the latest trends in the tool hire market and be ready to share your insights.
✨Showcase Your Customer Service Skills
Since this role revolves around building relationships with customers, think of examples from your past experiences where you've excelled in customer service. Be prepared to discuss how you handled complaints or difficult situations, as this will demonstrate your ability to maintain a positive customer experience.
✨Demonstrate Your Team Spirit
MKM values teamwork, so highlight your ability to work well with others. Share stories that showcase your leadership skills and how you've supported your colleagues in achieving sales targets. This will help them see you as a collaborative team player who can contribute to the MKM family.
✨Be Ready for Health & Safety Questions
Given the importance of health and safety in this role, brush up on relevant legislation and best practices. Be prepared to discuss how you would ensure compliance and promote a safe working environment. Showing that you take health and safety seriously will set you apart as a responsible candidate.
