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For Companies At a Glance
- Tasks: Drive and fit tools while building strong customer relationships and ensuring safety.
- Company: Join MKM Building Supplies, the UK's leading independent builders' merchant.
- Benefits: Competitive pay, bonuses, discounts, training, and mental health support.
- Why this job: Be part of a growing family and make a real impact in customer service.
- Qualifications: Full driving licence, tool hire experience, and a passion for customer satisfaction.
- Other info: Flexible hours with opportunities for career growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Tool Hire Driver / Fitter role at MKM Building Supplies. MKM is the leading independent builders’ merchant in the UK, established in 1995. Our people are what make us unique in what we do. Today we have more than 135 branches and over 3,200 employees nationwide. Whilst we continue to grow, we are constantly striving to attract, recruit, retain, promote and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!
Main Purpose
To assist in the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service. Promote MKM to be the merchant of choice within your geographical area.
Sales & Service
- Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading, and unloading safely and satisfactorily, ensuring any technical problems, faults and repairs are dealt with efficiently.
- Loading and unloading the vehicle with small plant, tools, and alloy towers.
- Ensure sales orders and delivery schedules are processed accurately and promptly.
- Support all Company initiatives.
- Follow plans to continuously improve customer experience – representing the company, meeting different customers and driving to different locations on a daily basis.
- Administration – Coordinate all necessary reports, paying particular attention to Health & Safety.
- Health & Safety – ensure the safety of not only yourself but also colleagues and customers; up to date knowledge of Tool Hire H&S procedures; maintenance meets all necessary requirements; H&S certification maintained.
- Understand local market issues and communicate to Manager to support sales growth plans.
- Administration – All sales orders processed promptly; maintenance records for hired products kept up to date; cash payments processed in line with company procedures.
- Carry out daily and weekly vehicle checks.
- Assist supervisor with managing stock levels, including incoming goods checked against delivery tickets, and participate in stock takes as required.
- Provide an efficient hire experience, demonstrating exceptional customer service skills in all aspects of the working day.
Product Knowledge
Ensure that product knowledge is up to date and applied accurately in customer conversations. Provide specialist advice and product information.
Essential
- Full, clean driving license is essential – a class 2 (Category C) licence is essential and a valid CPC card and Digi Tachograph card.
- Tool Hire experience is essential.
- Working knowledge of appropriate Health & Safety legislation.
- A relevant understanding of the market and product knowledge.
- Ability to work on own initiative and as part of a team.
- Flexible and enthusiastic attitude.
- Must be committed to delivering great customer experiences.
- Able to create and maintain successful relationships.
- Good organisational skills to manage stock.
- Have a good understanding of the mechanical aspect of servicing and fixing of machinery.
Desirable
- GCSEs (Or equivalent) – Maths & English.
- Experience in a sales/customer focused role.
- IT literate.
- HGV driving experience is not essential; newly qualified drivers are also welcome.
Benefits
- A competitive pay package.
- Generous discretionary bonus scheme.
- Substantial staff discounts.
- Training and development opportunities.
- Holiday scheme which rewards length of service.
- Holiday Purchase Scheme.
- Perkbox discounts.
- Contributory pension scheme.
- Financial Planning Support.
- Cycle to work scheme.
- Free parking.
- Enhanced Maternity.
- Enhanced Paternity.
- Employee Assistance Programme.
- Mental Health Support.
This role will involve working alternate Saturday mornings. Any queries, please call on: 01482 262280.
Tool Hire Driver / Fitter in Leeds employer: MKM Building Supplies
Contact Detail:
MKM Building Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tool Hire Driver / Fitter in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MKM Building Supplies. Understand their values, products, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of the 'MKM family'.
✨Tip Number 2
Practice your customer service skills! As a Tool Hire Driver / Fitter, you'll be interacting with customers daily. Think of examples from your past experiences where you've gone above and beyond for a customer. This will help you stand out during the interview.
✨Tip Number 3
Show off your technical knowledge! Brush up on your understanding of tools and machinery, as well as health and safety regulations. Being able to discuss these topics confidently will demonstrate your expertise and commitment to the role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the MKM site. This not only streamlines the process but also shows your enthusiasm for joining the team. Plus, it’s a great way to stay updated on your application status!
We think you need these skills to ace Tool Hire Driver / Fitter in Leeds
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Tool Hire Driver / Fitter role. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we do at MKM!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the customer service skills we value at MKM.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at MKM Building Supplies
✨Know Your Tools
Make sure you brush up on your product knowledge before the interview. Understand the tools and equipment you'll be working with, as well as any relevant health and safety regulations. This will show that you're not just a driver, but someone who can provide valuable insights to customers.
✨Demonstrate Customer Service Skills
Since this role involves building relationships with customers, think of examples from your past experiences where you've provided exceptional customer service. Be ready to discuss how you handled complaints or resolved issues, as this will highlight your ability to maintain profitable customer relationships.
✨Show Your Driving Credentials
Ensure you have your driving licence and any relevant certifications ready to discuss. Be prepared to talk about your driving experience, especially if you have a Class 2 licence. This is crucial for the role, so make it clear that you meet all the necessary requirements.
✨Be Ready for Practical Questions
Expect some practical questions related to loading and unloading tools, as well as managing stock levels. Think through scenarios where you had to ensure safety while handling equipment. This will demonstrate your understanding of the job's physical demands and your commitment to health and safety.
