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- Tasks: Assist users with IT queries and problems in a dynamic, user-facing role.
- Company: Join MKM, the UK's leading independent builders' merchant with over 130 branches.
- Benefits: Enjoy competitive salary, bonuses, discounts, pension scheme, and mental health support.
- Why this job: Be part of a supportive team, enhance your IT skills, and make a real impact.
- Qualifications: Experience in IT support, strong interpersonal skills, and knowledge of IT systems required.
- Other info: Flexible hours and occasional travel to other sites may be needed.
The predicted salary is between 28800 - 43200 £ per year.
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MKM operates throughout the UK with 130+ branches and a central support function based in Hull.
Due to continuing expansion, additional IT Support Specialists are being sought to work as part of the IT Helpdesk and wider IT Team, to assist users with all manner of queries, requests and problems.
This role is highly user facing and involves dealing with people from all areas and levels of the business. A high degree of customer focus and team working is required. Good interpersonal skills are essential.
The ideal candidate will:
- Be experienced in supporting end users within a multi-site IT environment
- Be keen to assist, friendly, and customer focused
- Be great at understanding and resolving problems
- Have a knowledge and wider awareness of IT systems and processes
General Duties
- Assist with all manner of IT issues, including desktop, application, telecoms, printing, networking and site communications, either in person, over the phone or by remote control
- Help troubleshoot and manage the resolution of issues with the assistance of third-party providers
- Take ownership of, prioritise and keep users informed of issue progress
- Coordinate the supply and installation of equipment
- Help to administer, maintain and monitor IT systems
- Assist with projects
Key Skills
- Have excellent Microsoft Windows desktop and general IT support knowledge
- Be able to support mobile phones and devices
- Good written skills – recording and updating issues clearly and concisely
- Ability to learn and absorb new systems and processes quickly
- Familiarity with support administration tools, . ticketing systems, MS Active Directory, MS server
- Experience within the builders’ merchant sector or other similar business
- Experience in supporting Apple MACs
- Experience in supporting phone systems, network troubleshooting
This role is based at Stoneferry Road in Hull but occasional travel to other sites may be required. The candidate will need a flexible approach to working hours as the IT Helpdesk Team provide support to the business during all its opening hours.
Benefits include Competitive salary package, performance related bonus, Substantial employee discount, Contributory pension scheme, perkbox discounts, financial planning support, holiday accrual on length of service, free parking, cycle to work scheme, enhanced maternity/ paternity pay, mental health support and employee assistance program.
MKM is the leading independent builders’ merchant in the UK, and we were established in 1995.
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IT Support Specialist employer: MKM Building Supplies
Contact Detail:
MKM Building Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Familiarise yourself with the specific IT systems and processes mentioned in the job description. Understanding tools like MS Active Directory and ticketing systems will give you an edge during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role is highly user-facing, demonstrating your ability to communicate effectively and resolve issues will be crucial.
✨Tip Number 3
Research MKM and its operations within the builders' merchant sector. Showing that you understand their business model and challenges can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your experience with troubleshooting various IT issues. Providing specific examples of how you've resolved problems in a multi-site environment will demonstrate your capability for the role.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially in multi-site environments. Emphasise your customer service skills and any specific knowledge of Microsoft Windows, Apple MACs, and ticketing systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your interpersonal skills and your ability to resolve IT issues. Mention your enthusiasm for helping users and your understanding of the importance of effective communication in an IT support role.
Highlight Relevant Skills: In your application, clearly list your technical skills, such as troubleshooting desktop and network issues, supporting mobile devices, and familiarity with MS Active Directory. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully resolved IT issues in the past. This could include specific scenarios where you took ownership of a problem and kept users informed throughout the resolution process.
How to prepare for a job interview at MKM Building Supplies
✨Show Your Customer Focus
As an IT Support Specialist, you'll be dealing with users from all levels of the business. Make sure to demonstrate your customer service skills during the interview. Share examples of how you've successfully resolved user issues in the past and how you prioritise user satisfaction.
✨Demonstrate Technical Knowledge
Be prepared to discuss your experience with Microsoft Windows desktop support, mobile devices, and any relevant ticketing systems. Brush up on common IT issues and solutions, as well as your familiarity with tools like MS Active Directory and network troubleshooting.
✨Highlight Your Problem-Solving Skills
The role requires a keen ability to understand and resolve problems. During the interview, provide specific examples of challenging IT issues you've faced and how you approached them. This will showcase your analytical thinking and resourcefulness.
✨Emphasise Teamwork and Communication
Since this position involves working closely with others, it's important to highlight your interpersonal skills. Discuss how you collaborate with team members and communicate effectively with users to keep them informed about issue progress.
