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- Tasks: Assist users with IT queries and resolve issues in a dynamic environment.
- Company: Join MKM, the leading independent builders' merchant in the UK.
- Benefits: Enjoy competitive pay, bonuses, discounts, and training opportunities.
- Why this job: Be part of a supportive team and make a real difference in IT support.
- Qualifications: Experience in IT support and excellent customer service skills.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
MKM operates throughout the UK with 130+ branches and a central support function based in Hull.
Due to continuing expansion, additional IT Support Specialists are being sought to work as part of the IT Helpdesk and wider IT Team, to assist users with all manner of queries, requests and problems.
This role is highly user facing and involves dealing with people from all areas and levels of the business. A high degree of customer focus and team working is required. Good interpersonal skills are essential.
The ideal candidate will:
- Be experienced in supporting end users within a multi-site IT environment
- Be keen to assist, friendly, and customer focused
- Be great at understanding and resolving problems
- Have a knowledge and wider awareness of IT systems and processes
General Duties
- Assist with all manner of IT issues, including desktop, application, telecoms, printing, networking and site communications, either in person, over the phone or by remote control
- Help troubleshoot and manage the resolution of issues with the assistance of third-party providers
- Take ownership of, prioritise and keep users informed of issue progress
- Coordinate the supply and installation of equipment
- Help to administer, maintain and monitor IT systems
- Assist with projects
Key Skills
- Have excellent Microsoft Windows desktop and general IT support knowledge
- Be able to support mobile phones and devices
- Good written skills – recording and updating issues clearly and concisely
- Ability to learn and absorb new systems and processes quickly
- Familiarity with support administration tools, i.e. ticketing systems, MS Active Directory, MS server
- Good general MS Office skills
Desirable
- Experience within the builders’ merchant sector or other similar business
- Experience in supporting Apple MACs
- Experience in supporting phone systems, network troubleshooting
This role is based at Stoneferry Road in Hull but occasional travel to other sites may be required. The candidate will need a flexible approach to working hours as the IT Helpdesk Team provide support to the business during all its opening hours.
Benefits
- A competitive pay package.
- Generous discretionary bonus scheme.
- People orientated culture.
- Substantial Employee Discount
- Training and development opportunities.
- Holiday scheme which rewards length of service.
- Perkbox discounts
- Contributory pension scheme
- Performance related bonus
- Financial Planning Support
- Cycle to work scheme
- Free parking
- Enhanced Maternity
- Enhanced Paternity
- Employee Assistance Programme
- Mental Health Support
MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 135 branches and over 3200 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!
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Information Technology Support Specialist employer: MKM Building Supplies
Contact Detail:
MKM Building Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on MKM. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of the 'MKM family'.
✨Tip Number 2
Practice your people skills! Since this role is highly user-facing, brush up on your communication techniques. Role-play common IT support scenarios with a friend to build your confidence in resolving issues while keeping a friendly and helpful attitude.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled IT issues in the past. Highlight your ability to take ownership and keep users informed throughout the process—this is key for the role!
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the MKM careers page. This way, we can easily track your application and get you one step closer to joining our awesome team!
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Information Technology Support Specialist role. Highlight your customer service experience and any relevant IT support roles you've had, as we love to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your interpersonal skills will help you connect with users across our branches. We want to see your personality come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for candidates who can demonstrate their ability to troubleshoot and resolve problems effectively, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the MKM family!
How to prepare for a job interview at MKM Building Supplies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows desktop support and other IT systems mentioned in the job description. Be ready to discuss your experience with troubleshooting various IT issues, as this will show your technical competence and confidence.
✨Show Off Your People Skills
Since this role is highly user-facing, practice how you communicate with different types of users. Prepare examples of how you've successfully resolved issues while maintaining a friendly and customer-focused attitude. This will demonstrate your interpersonal skills and ability to work well in a team.
✨Be Ready for Scenario Questions
Expect to be asked about specific scenarios you might encounter in the role. Think of past experiences where you had to troubleshoot problems or manage user expectations. This will help you illustrate your problem-solving abilities and how you take ownership of issues.
✨Research MKM and Its Culture
Familiarise yourself with MKM's values and culture. Understanding their people-oriented approach will allow you to tailor your responses to align with their ethos. Mentioning how you can contribute to the 'MKM family' will show that you're genuinely interested in being part of their team.
