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- Tasks: Build customer relationships and ensure safe, efficient tool hire.
- Company: Join MKM, the UK's leading independent builders' merchant.
- Benefits: Competitive pay, bonuses, discounts, and training opportunities.
- Why this job: Make a difference in customer experiences while working with tools.
- Qualifications: Full driving licence and a passion for customer service.
- Other info: Flexible hours with great career growth potential.
The predicted salary is between 24000 - 36000 £ per year.
Overview
MKM is the leading independent builders’ merchant in the UK, established in 1995. We operate over 135 branches across the country and employ more than 3,200 staff. This role supports the Tool Hire division by building strong customer relationships, promoting sales, and ensuring safe, efficient equipment hire.
Responsibilities
- Build and maintain profitable customer relationships, handling complaints, preparing orders, and ensuring safe loading and unloading of tools, plant, and alloy towers.
- Process sales orders and delivery schedules accurately and promptly.
- Support company initiatives such as improving customer experience, coordinating Tool Hire reports, and maintaining Health & Safety procedures.
- Conduct daily and weekly vehicle checks and assist with managing stock levels, including receiving goods, checking delivery tickets, and participating in stock takes.
- Provide an efficient hire experience, demonstrating exceptional customer service skills throughout the working day.
- Maintain up-to-date product knowledge and provide specialist advice to customers.
Qualifications
- Full driving licence – B+E, D1+E categories.
- Working knowledge of Health & Safety legislation and procedures.
- Relevant understanding of the market and product knowledge.
- Ability to work on own initiative and as part of a team.
- Flexible, enthusiastic attitude and commitment to delivering great customer experiences.
- Good organisational skills to manage stock.
Desirable
- GCSE Maths & English or equivalent.
- Experience in a sales/customer focused role.
- IT literate.
- HGV driving experience is not essential; newly qualified drivers are welcomed.
- Previous experience within the Tool Hire industry.
Benefits
- A competitive pay package.
- Generous discretionary bonus scheme.
- Substantial staff discounts.
- Training and development opportunities.
- Holiday scheme rewarding length of service.
- Holiday Purchase Scheme.
- Perkbox discounts.
- Contributory pension scheme.
- Financial Planning Support.
- Cycle to work scheme.
- Free parking.
- Enhanced Maternity & Paternity.
- Employee Assistance Programme.
- Mental Health Support.
This role will involve working alternate Saturday mornings.
Tool Hire Driver / Fitter in Glasgow employer: MKM Building Supplies
Contact Detail:
MKM Building Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tool Hire Driver / Fitter in Glasgow
✨Tip Number 1
Get to know the company! Research MKM and their Tool Hire division. Understanding their values and what they stand for will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the company culture, plus it shows your enthusiasm for joining the team.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and tool hire. Think of examples from your past experiences that highlight your skills in building relationships and handling complaints.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Tool Hire Driver / Fitter in Glasgow
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Tool Hire Driver / Fitter role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just a few clicks and you’re done!
How to prepare for a job interview at MKM Building Supplies
✨Know Your Tools
Make sure you brush up on your product knowledge before the interview. Understand the tools and equipment you'll be working with, as well as their uses. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Customer Service is Key
Since this role involves building strong customer relationships, think of examples from your past experiences where you've provided exceptional customer service. Be ready to discuss how you handled complaints or difficult situations, as this will demonstrate your ability to maintain a positive customer experience.
✨Health & Safety Awareness
Familiarise yourself with Health & Safety legislation relevant to the tool hire industry. Be prepared to discuss how you would ensure safe loading and unloading of equipment, as well as any previous experiences you have in maintaining safety standards.
✨Show Your Flexibility
This role requires a flexible attitude, so be ready to talk about how you've adapted to changing situations in the past. Whether it's managing stock levels or adjusting to last-minute changes in delivery schedules, showcasing your adaptability will make you a standout candidate.