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For Companies At a Glance
- Tasks: Drive and fit tools while ensuring excellent customer service and efficient operations.
- Company: Join MKM, the UK's leading independent builders' merchant with over 134 branches.
- Benefits: Enjoy a supportive work culture, flexible hours, and opportunities for growth.
- Why this job: Be part of a dynamic team, build relationships, and make a real impact in your community.
- Qualifications: Full clean driving licence (Class 2), good organisational skills, and a passion for customer service.
- Other info: Newly qualified drivers are welcome; previous tool hire experience is a plus.
The predicted salary is between 24000 - 33600 £ per year.
Main Purpose
To assist in the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service. Promote MKM to be the merchant of choice within your geographical area.
Sales & Service
- Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading, and unloading safely and satisfactorily, ensuring any technical problems, faults and repairs are dealt with efficiently.
- Loading and unloading the vehicle with small plant, tools, and alloy towers.
- Ensure sales orders and delivery schedules are processed accurately and promptly.
- Supporting all Company initiatives.
- Following plans to continuously improve customer experience – representing the company, meeting different customers and driving to different locations on a daily basis.
- Understanding local market issues and communicate to Manager to support sales growth plans.
Administration
- Coordinate all Tool hire reports as necessary, paying particular attention to Health & Safety.
- All sales orders processed promptly; maintenance records in relation to hired products are kept up to date; cash payments processed in line with company procedures.
- Carrying out daily and weekly vehicle checks.
- Assist supervisor with managing stock levels, including incoming goods checked against delivery tickets, and participate in stock takes as required.
Health & Safety
- Ensure the safety of not only yourself but also colleagues and customers; up to date knowledge of Tool Hire H&S procedures; maintenance meets all the necessary requirements; H&S certification maintained.
Product Knowledge
- Ensure that product knowledge is up to date and applied accurately in customer conversations.
- Provide specialist advice and product information.
Skills, Knowledge and Experience
Essential
- Full, clean driving license is essential – a class 2 (Category C) licence is essential and a valid CPC card and Digi Tachograph card.
- Working knowledge of appropriate Health & Safety legislation.
- A relevant understanding of the market and product knowledge.
- Ability to work on own initiative and as part of a team.
- Flexible and enthusiastic attitude.
- Must be committed to delivering great customer experiences.
- Able to create and maintain successful relationships.
- Good organisational skills to manage stock.
- Have a good understanding of the mechanical aspect of servicing and fixing of machinery.
Desirable
- GCSEs (Or equivalent) - Maths & English.
- Experience in a sales/customer focused role.
- IT literate.
- HGV driving experience is not essential, newly qualified drivers are also welcome.
- Previous experience within the Tool Hire industry.
MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 134 branches and over 3100 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!
Driver employer: MKM Building Supplies
Contact Detail:
MKM Building Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver
✨Tip Number 1
Familiarise yourself with the local area and the specific needs of customers in that region. Understanding local market issues can help you engage better with potential clients and demonstrate your commitment to providing tailored service.
✨Tip Number 2
Brush up on your product knowledge, especially regarding tools and machinery relevant to the role. Being able to provide specialist advice during conversations will set you apart from other candidates and show your dedication to customer service.
✨Tip Number 3
Highlight any previous experience in customer-focused roles during your interactions. Building rapport with customers is key, so showcasing your ability to create and maintain successful relationships will be beneficial.
✨Tip Number 4
Demonstrate your understanding of health and safety regulations related to tool hire. Being knowledgeable about H&S procedures not only ensures your safety but also reassures customers that they are in capable hands.
We think you need these skills to ace Driver
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in driving and customer service. Emphasise any previous roles where you managed stock or dealt with customers directly.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your full, clean driving licence and any relevant qualifications, such as your CPC card. Explain how your skills align with the job description.
Highlight Health & Safety Knowledge: Since health and safety is crucial in this role, include any relevant training or certifications you have. Discuss your understanding of health and safety legislation and how you apply it in your work.
Showcase Customer Service Skills: Provide examples of how you've delivered exceptional customer service in past roles. This could include resolving complaints or building strong relationships with clients, which is key for this position.
How to prepare for a job interview at MKM Building Supplies
✨Know Your Driving Credentials
Make sure you can confidently discuss your driving experience, especially your full, clean driving licence and any relevant certifications like the CPC card and Digi Tachograph. This is crucial for the role, so be prepared to highlight your qualifications.
✨Demonstrate Customer Service Skills
Since the job involves building relationships with customers, think of examples where you've provided exceptional customer service. Be ready to share how you resolved complaints or ensured a positive experience for clients.
✨Showcase Product Knowledge
Familiarise yourself with the tools and equipment relevant to the role. Being able to discuss specific products and their uses will show that you're proactive and knowledgeable, which is key in a Tool Hire position.
✨Emphasise Health & Safety Awareness
Understand the health and safety regulations related to tool hire and transportation. Be prepared to discuss how you ensure safety for yourself and others, as this is a vital aspect of the job.
