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For Companies At a Glance
- Tasks: Drive and assist in Tool Hire, ensuring excellent customer service and efficient operations.
- Company: Join MKM, the UK's leading independent builders' merchant with over 134 branches nationwide.
- Benefits: Enjoy a supportive work environment, flexible hours, and opportunities for growth.
- Why this job: Build relationships, enhance your skills, and contribute to a thriving team culture.
- Qualifications: Full clean driving license required; customer service experience is a plus.
- Other info: Newly qualified drivers are welcome; join the MKM family and grow with us!
The predicted salary is between 24000 - 33600 £ per year.
Main Purpose
To assist in the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service. Promote MKM to be the merchant of choice within your geographical area.
Sales & Service
- Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading, and unloading safely and satisfactorily, ensuring any technical problems, faults and repairs are dealt with efficiently.
- Loading and unloading the vehicle with small plant, tools, and alloy towers.
- Ensure sales orders and delivery schedules are processed accurately and promptly.
- Supporting all Company initiatives.
- Following plans to continuously improve customer experience – representing the company, meeting different customers and driving to different locations on a daily basis.
- Understanding local market issues and communicate to Manager to support sales growth plans.
Administration
- Coordinate all Tool hire reports as necessary, paying particular attention to Health & Safety.
- All sales orders processed promptly; maintenance records in relation to hired products are kept up to date; cash payments processed in line with company procedures.
- Carrying out daily and weekly vehicle checks.
- Assist supervisor with managing stock levels, including incoming goods checked against delivery tickets, and participate in stock takes as required.
Health & Safety
- Ensure the safety of not only yourself but also colleagues and customers; up to date knowledge of Tool Hire H&S procedures; maintenance meets all the necessary requirements; H&S certification maintained.
Product Knowledge
- Ensure that product knowledge is up to date and applied accurately in customer conversations.
- Provide specialist advice and product information.
Skills, Knowledge and Experience
Essential
- Full, clean driving license (C1 entitlement is essential and a HGV license would be a distinct advantage).
- Working knowledge of appropriate Health & Safety legislation.
- A relevant understanding of the market and product knowledge.
- Ability to work on own initiative and as part of a team.
- Flexible and enthusiastic attitude.
- Must be committed to delivering great customer experiences.
- Able to create and maintain successful relationships.
- Good organisational skills to manage stock.
- Have a good understanding of the mechanical aspect of servicing and fixing of machinery.
Desirable
- GCSEs (Or equivalent) - Maths & English.
- A class 2 (Category C) license, a valid CPC card and Digi Tachograph card would be a distinct advantage.
- Experience in a sales/customer focused role.
- IT literate.
- HGV driving experience is not essential, newly qualified drivers are also welcome.
- Previous experience within the Tool Hire industry.
MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 134 branches and over 3100 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!
Driver employer: MKM Building Supplies
Contact Detail:
MKM Building Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver
✨Tip Number 1
Familiarise yourself with the local area and the specific needs of customers in Banbury. Understanding the market can help you build strong relationships and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Brush up on your product knowledge related to tool hire. Being able to provide accurate information and advice will not only impress potential employers but also enhance customer interactions.
✨Tip Number 3
Showcase your customer service skills during any interactions, whether in person or over the phone. Highlighting your ability to resolve complaints and maintain relationships can set you apart from other candidates.
✨Tip Number 4
Demonstrate your understanding of health and safety regulations relevant to the tool hire industry. This knowledge is crucial for ensuring a safe working environment and can be a key factor in your application.
We think you need these skills to ace Driver
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in driving and customer service. Emphasise any previous roles where you built relationships with customers or managed stock levels.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your full, clean driving licence and any relevant qualifications, such as HGV or CPC cards, to stand out.
Showcase Product Knowledge: Demonstrate your understanding of the tool hire industry and product knowledge in your application. Mention any specific tools or equipment you are familiar with, as this will show your readiness for the role.
Highlight Health & Safety Awareness: Since health and safety is crucial in this role, include any relevant training or certifications you have. Discuss your commitment to maintaining safety standards in your previous positions.
How to prepare for a job interview at MKM Building Supplies
✨Know Your Stuff
Make sure you brush up on your product knowledge and understand the tools and equipment you'll be dealing with. Being able to discuss specific products and their uses will show that you're serious about the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. This role is all about building relationships, so showcasing your ability to handle complaints and ensure customer satisfaction will be key.
✨Safety First
Familiarise yourself with health and safety regulations relevant to the tool hire industry. Be ready to discuss how you would ensure safety for yourself and customers while on the job.
✨Show Enthusiasm and Flexibility
MKM values a flexible and enthusiastic attitude. Be prepared to talk about how you can adapt to different situations and your willingness to go the extra mile for customers and colleagues alike.
