Branch Manager

Branch Manager

Derby Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a dynamic branch, providing top-notch customer service and driving sales.
  • Company: Join MKM, the UK's leading independent builders' merchant with a people-focused culture.
  • Benefits: Enjoy competitive pay, bonuses, discounts, and extensive training opportunities.
  • Why this job: Make a real impact in a supportive environment while building strong customer relationships.
  • Qualifications: Experience in management and sales within the building supplies sector is essential.
  • Other info: Be part of a growing family with over 135 branches and a commitment to diversity.

The predicted salary is between 36000 - 60000 £ per year.

Branch Manager – Derby Branch

Our successful Derby branch is currently recruiting for a Branch Manager.

Duties will include:

  • Dealing with customers both face to face and over the telephone
  • Managing the day-to-day operation of the branch
  • Giving excellent customer service and sound product advice
  • Taking a proactive approach to building material sales, using every opportunity to make or increase a sale.
  • You will be working within a close-knit team and will be dealing with our customers on a daily basis. You will therefore need to have the likeability factor and be the person that our customers will look forward to seeing knowing that they will always receive excellent customer service and sound advice.

    We are also looking for someone that has:

  • Sound building supplies product knowledge – essential.
  • Previous sales experience in a builder’s or plumber’s merchant environment is essential .
  • Confident dealing with customers
  • The ability to build great customer relationships
  • A good telephone manner, excellent communication and interpersonal skills
  • Computer literate.
  • Benefits include Competitive salary package, company car or car allowance, performance related bonus, Contributory pension scheme, perkbox discounts, financial planning support, holiday accrual on length of service, free parking, cycle to work scheme, enhanced maternity/ paternity pay, mental health support and employee assistance program.

    MKM is the leading independent builders’ merchant in the UK, and we were established in 1995.

    Branch Manager employer: MKM Building Supplies

    MKM is an exceptional employer, offering a vibrant and people-oriented culture that prioritises employee well-being and development. As the UK's leading independent builders' merchant, we provide competitive pay, generous bonuses, and substantial staff discounts, alongside comprehensive training opportunities to foster your growth. Join our Derby branch and be part of a supportive team that values diversity and creates a sense of belonging within the MKM family.
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    Contact Detail:

    MKM Building Supplies Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Branch Manager

    ✨Tip Number 1

    Get to know the company inside out! Research MKM's values, culture, and recent achievements. This will help you connect with the interviewers and show that you're genuinely interested in being part of the 'MKM family'.

    ✨Tip Number 2

    Practice your customer service skills! Since the role involves dealing with customers face-to-face and over the phone, think of scenarios where you can demonstrate your excellent communication and interpersonal skills. Role-play with a friend if you can!

    ✨Tip Number 3

    Show off your sales savvy! Prepare examples of how you've successfully increased sales in previous roles. Use specific numbers or outcomes to back up your claims – this will make your experience more tangible and impressive.

    ✨Tip Number 4

    Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.

    We think you need these skills to ace Branch Manager

    Building Supplies Product Knowledge
    Management Experience
    Sales Experience in Builder's or Plumber's Merchant Environment
    Customer Service Skills
    Proactive Sales Approach
    Customer Relationship Building
    Telephone Communication Skills
    Interpersonal Skills
    Computer Literacy

    Some tips for your application 🫡

    Show Off Your Experience: Make sure to highlight your previous management and sales experience in your application. We want to see how you've successfully dealt with customers and managed operations in the past!

    Know Your Stuff: Since sound building supplies product knowledge is essential, don’t forget to mention any relevant expertise you have. We love candidates who can confidently provide product advice and build great customer relationships.

    Be Personable: Your communication skills matter! Use your application to showcase your excellent telephone manner and interpersonal skills. We’re looking for someone who can connect with customers both face-to-face and over the phone.

    Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining the MKM family!

    How to prepare for a job interview at MKM Building Supplies

    ✨Know Your Products

    Make sure you brush up on your building supplies product knowledge before the interview. Being able to confidently discuss various products and their applications will show that you're serious about the role and can provide sound advice to customers.

    ✨Showcase Your Management Skills

    Prepare examples from your previous management experience that highlight your ability to lead a team and manage day-to-day operations. Think of specific situations where you successfully resolved conflicts or improved team performance.

    ✨Customer Service is Key

    Be ready to discuss how you've built great customer relationships in the past. Share stories that demonstrate your excellent communication skills and how you’ve gone above and beyond to ensure customer satisfaction.

    ✨Practice Your Sales Techniques

    Since this role involves a proactive approach to sales, think of ways you can increase sales opportunities. Prepare to discuss your previous sales experiences and how you’ve successfully upsold or cross-sold products in a builder’s or plumber’s merchant environment.

    Branch Manager
    MKM Building Supplies
    Location: Derby
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