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For Companies At a Glance
- Tasks: Drive and fit tools while building strong customer relationships and ensuring safety.
- Company: Join MKM, the UK's leading independent builders' merchant with a supportive culture.
- Benefits: Enjoy competitive pay, bonuses, discounts, and great training opportunities.
- Why this job: Be part of a dynamic team making a real impact in the tool hire industry.
- Qualifications: Full clean driving licence and a passion for customer service.
- Other info: Flexible hours with opportunities for career growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Overview
MKM is the leading independent builders’ merchant in the UK, established in 1995. Our people are what make us unique in what we do. Today we have more than 139 branches and over 3300 employees nationwide. We are constantly striving to attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone.
Main Purpose
To assist in the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service. Promote MKM to be the merchant of choice within your geographical area.
Sales & Service
- Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading, and unloading safely and satisfactorily.
- Ensure sales orders and delivery schedules are processed accurately and promptly.
- Support all Company initiatives to continuously improve customer experience.
- Coordinate all Tool hire reports as necessary, paying particular attention to Health & Safety.
- Ensure the safety of yourself, colleagues, and customers; maintain up-to-date knowledge of Tool Hire H&S procedures.
- Process cash payments in line with company procedures.
- Carry out daily and weekly vehicle checks.
- Assist supervisor with managing stock levels and participate in stock takes as required.
- Provide an efficient hire experience, demonstrating exceptional customer service skills.
Product Knowledge
- Ensure that product knowledge is up to date and applied accurately in customer conversations.
- Provide specialist advice and product information.
Essential – Skills, Knowledge and Experience
- Full, clean driving license is essential – a class 2 (Category C) licence is essential and a valid CPC card and Digi Tachograph card.
- Working knowledge of appropriate Health & Safety legislation.
- A relevant understanding of the market and product knowledge.
- Ability to work on own initiative and as part of a team.
- Flexible and enthusiastic attitude.
- Must be committed to delivering great customer experiences.
- Able to create and maintain successful relationships.
- Good organisational skills to manage stock.
- Good understanding of the mechanical aspect of servicing and fixing machinery.
Desirable
- GCSEs (Or equivalent) - Maths & English.
- Experience in a sales/customer focused role.
- IT literate.
- HGV driving experience is not essential; newly qualified drivers are also welcome.
- Previous experience within the Tool Hire industry.
Benefits
- A competitive pay package.
- Generous discretionary bonus scheme.
- Substantial staff discounts.
- Training and development opportunities.
- Holiday scheme which rewards length of service.
- Holiday Purchase Scheme.
- Perkbox discounts.
- Contributory pension scheme.
- Financial Planning Support.
- Cycle to work scheme.
- Free parking.
- Enhanced Maternity and Paternity.
- Employee Assistance Programme.
- Mental Health Support.
This role will involve working alternate Saturday mornings.
Tool Hire Driver / Fitter in Banbury employer: MKM Building Supplies
Contact Detail:
MKM Building Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tool Hire Driver / Fitter in Banbury
✨Tip Number 1
Get to know the company! Research MKM and understand their values and culture. This will help you connect with the interviewers and show that you're genuinely interested in being part of the 'MKM family'.
✨Tip Number 2
Practice your customer service skills! Since this role is all about building relationships, think of examples from your past experiences where you've gone above and beyond for a customer. We want to see that you can deliver exceptional service!
✨Tip Number 3
Be ready to talk about safety! Brush up on your knowledge of Health & Safety procedures related to tool hire. Showing that you prioritise safety will impress the hiring team and demonstrate your commitment to a safe working environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join MKM. Don’t miss out on this opportunity!
We think you need these skills to ace Tool Hire Driver / Fitter in Banbury
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Tool Hire Driver / Fitter role. Highlight relevant experience and skills that match the job description. We love seeing how your background fits with what we do at MKM!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for key achievements and avoid long paragraphs. We appreciate straightforward communication, so make it easy for us to see your strengths!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at MKM Building Supplies
✨Know Your Stuff
Make sure you brush up on your product knowledge and the tools you'll be working with. Familiarise yourself with common issues and solutions, as well as MKM's offerings. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Safety First
Since health and safety is a big part of this job, be prepared to discuss relevant legislation and procedures. Think about how you would handle safety checks and what steps you'd take to ensure a safe working environment for yourself and customers.
✨Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Whether it's resolving complaints or building relationships, having specific stories ready will demonstrate your ability to create a positive hire experience.
✨Show Your Flexibility
This role requires a flexible attitude, so be ready to discuss how you've adapted to changing situations in previous jobs. Highlight your willingness to work as part of a team and your enthusiasm for taking on new challenges.
