Operations Executive

🚨 Operations Exec – Personal Care🚨

💸 £30 – 32k

📍 London (hybrid – 1 day in office per week)

At MKJ Ignite, we partner with the most exciting challenger brands in FMCG to find the people who make things happen. Right now, we’re working with a fast-scaling brand that’s looking for an Operations Executive to keep their fulfilment engine running at full speed.

In this role, you’ll be the heartbeat of customer fulfilment, making sure every order, whether it’s heading to a major retail partner or a direct-to-consumer customer, is processed flawlessly, dispatched on time, and tracked through to delivery. You’ll work with warehouse partners, courier companies, and the Ops & Projects Manager to keep things moving, solve problems before they escalate, and make sure the data is spot-on.

What you’ll be doing:

📦 Process retail and online orders in Unleashed and other systems, ensuring accuracy and timeliness

📑 Prepare all required documentation (packing lists, delivery notes, export invoices)

🚚 Book shipments, arrange courier collections, and track deliveries proactively

🏭 Liaise daily with warehouse partners to confirm dispatch and resolve issues

🔍 Maintain accurate order, product, and customer data in all systems

📈 Support OTIF and fulfilment performance reporting

🚀 Coordinate orders for new product launches to ensure flawless execution

💡 Suggest and implement process improvements to make fulfilment smoother and faster

We’re looking for someone who:

🕒 Has experience in order processing, fulfilment, or customer operations (FMCG or e-commerce a plus)

🎯 Is detail-obsessed, organised, and thrives in a fast-paced environment

💻 Is confident using inventory/order management systems like Unleashed (or similar)

🤝 Communicates clearly and solves problems before they become bottlenecks

⚡Can juggle competing priorities without dropping the ball

What’s in it for you:

💰 Competitive salary package

🏡 Hybrid working with flexibility to suit your lifestyle

🌴 Generous holiday allowance (plus your birthday off!)

🩺 Private healthcare plan

💷 Pension scheme

🛍️ Discounts on the brand’s products

🚀 A fast-growth challenger brand where your work directly impacts customer experience

📈 Opportunities to grow and progress as the team scales

Now: Apply today with your CV which will be reviewed by our MKJ Ignite team.

First Stage: Teams call with the hiring manager

Second Stage: Face to face interview in the office and meet the wider team

🤝 People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. ❤️

We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them. 👀