Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and manage office operations seamlessly.
- Company: Join MKI MIYUKI ZOKU, a brand dedicated to customer satisfaction.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Why this job: Be the voice of the brand and make a real difference in customer journeys.
- Qualifications: 3-5 years in customer service, strong communication skills, and a proactive mindset.
- Other info: Perfect for those who thrive in fast-paced, collaborative settings.
The predicted salary is between 30000 - 40000 £ per year.
A new role has become available at MKI MIYUKI ZOKU for a Customer Experience Assistant and Office Administrator. The role is responsible for delivering a best-in-class customer journey across all direct-to-consumer touchpoints, including managing all inbound customer communications, proactively improving service processes, and ensuring all public-facing information is accurate and up to date. This is a customer-facing, communication-led role focused on resolution, insight, and continuous improvement.
Key Responsibilities
- Responding to and resolving all incoming customer enquiries across email, live chat, social media, and other channels.
- Delivering clear, timely, and on-brand resolutions to all customer enquiries.
- Escalating operational issues where necessary to the appropriate internal teams, ensuring full resolution for the customer.
Performance & Insight
- Recording, categorising, and tracking all customer enquiries.
- Identifying recurring themes or friction points and proposing solutions.
- Proactively suggesting and implementing improvements to cx processes to increase productivity and customer satisfaction.
Courier & Delivery Issues
- Managing the resolution and reporting of all parcel claims with courier partners.
- Liaising with couriers regarding lost, delayed, or damaged parcels.
- Maintaining accurate internal records of delivery-related issues and outcomes.
- Ensuring all public-facing customer information (help centre, FAQs, T&Cs, shipping information) is accurate and up to date.
- Proactively identifying gaps in information and creating new guidance based on customer needs and recurring enquiries.
General Office Duties
- Managing external meetings – coordinating schedules, invitations, and any required follow-ups.
- Booking travel and key meetings – arranging flights, accommodation, transport, and ensuring calendars are up to date.
- Maintaining office operations and supplies – keeping day-to-day office activities running smoothly and ensuring essential supplies are stocked.
Success Measurements
- First response time and overall resolution time.
- Customer satisfaction scores.
- Reduction in delivery-related complaints.
- Improved clarity and usage of help centre documentation.
Candidate Requirements
- 3–5 years’ experience in a customer service or customer experience role (preferably within e-commerce or retail).
- Strong written communication skills with the ability to represent the brand tone of voice.
- Experience using customer service platforms (or similar CRM systems).
- Confident using Microsoft Office (particularly Outlook and Excel).
- Highly organised with strong attention to detail.
- Proactive mindset with a continuous improvement approach.
How to Apply: Please send your CV and cover letter detailing your experience and why you’re the perfect fit for the role to info@mkistore.com
CX Assistant & Office Administrator employer: MKI MIYUKI ZOKU
Contact Detail:
MKI MIYUKI ZOKU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Assistant & Office Administrator
✨Tip Number 1
Get to know the company inside out! Research MKI MIYUKI ZOKU's values, products, and customer experience approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering a top-notch customer journey, make sure you can articulate your thoughts clearly and confidently. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the role. They might even share tips that could give you an edge during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job. Good luck!
We think you need these skills to ace CX Assistant & Office Administrator
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer interaction, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t forget to showcase your ability to represent the brand's tone of voice!
Tailor Your CV and Cover Letter: We want to see how you fit into our world! Customise your CV and cover letter to highlight relevant experience in customer service or administration. Mention specific examples that align with the responsibilities listed in the job description.
Highlight Your Organisational Skills: Being organised is key for this role. In your application, share instances where you've successfully managed multiple tasks or projects. This will show us that you can keep everything running smoothly in our office!
Apply Through Our Website: While you can send your application to info@mkistore.com, we encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates!
How to prepare for a job interview at MKI MIYUKI ZOKU
✨Know the Company Inside Out
Before your interview, make sure you research MKI MIYUKI ZOKU thoroughly. Understand their brand values, customer experience philosophy, and recent developments. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role is heavily focused on communication, prepare examples that highlight your strong written and verbal skills. Think of situations where you successfully resolved customer issues or improved processes, and be ready to discuss them in detail.
✨Be Proactive with Solutions
Demonstrate your proactive mindset by coming up with potential improvements for customer experience processes. Think about common pain points in customer service and how you would address them. This shows that you’re not just reactive but also forward-thinking.
✨Organise Your Thoughts
Given the importance of organisation in this role, practice articulating your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your answers during the interview, ensuring you cover all aspects of your experiences effectively.