As an IVA Advisor, you will work closely with clients to gain a full understanding of their financial position. This will involve detailed conversations around income, expenditure, and outstanding debts, allowing you to provide informed, responsible advice and recommend the most appropriate debt solution for each individual.
Key Duties
- Managing inbound, pre-qualified enquiries with empathy and professionalism
- Confidently handling objections while delivering excellent customer care
- Accurately capturing full income and expenditure information
- Reviewing each client's circumstances to identify the most suitable solution
- Staying focused on individual and team targets in a fast-paced environment
- Maintaining strong telephone standards and a supportive, client-first approach
Perks and Benefits
- Generous annual leave, plus public holidays based on location.
- Extra annual leave for your birthday or an alternative celebration day.
- Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable).
- Opportunities for professional growth via Mauve Academy – our learning portal.
- Annual training allowance for career development.
- Hybrid working environment, with home setup allowance (where applicable).
- Optical benefits (£155/€180 toward eye tests, glasses, and lenses).
- Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.
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Read more in Altrincham employer: mk rec training limited
Join our dynamic team in Greater Manchester, where we prioritise employee growth and development in a supportive work culture. As an IVA Drafter, you'll benefit from comprehensive training, competitive remuneration, and the opportunity to make a meaningful impact in clients' financial lives while working alongside experienced professionals in the financial services sector.
