At a Glance
- Tasks: Provide essential admin support and ensure a seamless customer experience.
- Company: Join a successful house builder with a friendly team culture.
- Benefits: Competitive salary, ongoing training, and genuine career progression.
- Other info: Dynamic role with opportunities for professional growth in the housebuilding sector.
- Why this job: Be part of a growing business and make a real impact in customer care.
- Qualifications: Previous admin or customer service experience and strong communication skills.
The predicted salary is between 26000 - 28000 £ per year.
Location: Cheshire
Salary: £26,000 - £28,000
Contract: Permanent, Full-Time Office Based
About the Role
An exciting opportunity has arisen for a Customer Care Administrator to join a successful house builder within their customer care team. Working as part of a friendly and supportive team of five, you'll provide essential administrative support to the Customer Care function, helping to ensure customers and stakeholders receive a seamless experience. This is a busy and varied role that would suit someone who enjoys organisation, communication and building relationships with a range of stakeholders.
Key Responsibilities
- Acting as the first point of contact for customer enquiries via telephone and email.
- Managing and responding to customer email queries in a professional and timely manner.
- Booking customer appointments and arranging access for inspections and remedial works.
- Accepting and processing incoming jobs through the customer care system.
- Allocating and distributing jobs to contractors and monitoring progress through to completion.
- Liaising regularly with site teams to coordinate works and resolve queries.
- Working closely with Partnerships teams and Housing Association partners to ensure a high level of service delivery.
- Maintaining accurate records and updating internal systems.
- Supporting the Customer Care Manager with administration and reporting.
- Monitoring open jobs and ensuring customers and stakeholders are kept informed of progress.
This role focuses on customer service and coordination rather than complaint handling, with the emphasis being on ensuring works are organised efficiently and customers are supported throughout the process.
About You
We're looking for someone who:
- Has previous administration or customer service experience.
- Is confident managing a high volume of emails and telephone enquiries.
- Has excellent organisational and communication skills.
- Enjoys building relationships with customers, contractors and colleagues.
- Has strong attention to detail and can manage multiple tasks effectively.
- Is proficient in Microsoft Office and comfortable learning new systems.
- Experience within housing, construction, property or customer care environments would be advantageous but is not essential.
What's on Offer?
- Salary of £26,000 - £28,000.
- 12 month fixed term, office-based position in Runcorn.
- Supportive and collaborative team environment.
- Opportunity to work within a growing and successful housebuilding business.
- Ongoing training and development.
- Genuine opportunities for career progression and professional growth.
If you're looking for a varied administration role where you can develop your career within the housebuilding sector and become part of a close-knit team, we'd love to hear from you.
Customer Care Administrator in Runcorn employer: MK Consult
Join a thriving house builder in Cheshire as a Customer Care Administrator, where you'll be part of a supportive team dedicated to delivering exceptional customer service. Enjoy a competitive salary, ongoing training, and genuine opportunities for career progression in a collaborative work environment that values organisation and communication. This role not only offers a chance to develop your skills but also to make a meaningful impact on customer experiences within the growing housebuilding sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator in Runcorn
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and team culture. This will help you tailor your responses and show that you're genuinely interested in being part of their customer care team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers and stakeholders, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This could be through a portfolio or just some notes to discuss during your interview. It’ll demonstrate that you can handle the busy nature of the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Care Administrator in Runcorn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous administration or customer service roles, and don’t forget to showcase your organisational and communication skills!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Care Administrator role and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Showcase Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. A well-presented application shows us that you care about quality and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at MK Consult
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Care Administrator. Familiarise yourself with the key tasks mentioned in the job description, like managing customer enquiries and coordinating with contractors. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to showcase your skills during the interview. Think of examples where you've effectively managed customer queries or built relationships with stakeholders. Practising clear and concise responses will also help you convey your points better.
✨Demonstrate Your Organisational Skills
The ability to juggle multiple tasks is crucial for this position. During the interview, share specific instances where you've successfully managed a high volume of work or maintained accurate records. This will highlight your organisational prowess and show that you're ready for the busy nature of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
