Volunteer & Community Impact Lead in Milton Keynes

The Volunteer & Community Engagement Officer is responsible for recruiting, supporting, and developing volunteers, as well as strengthening MK-Act’s community connections.

This role ensures that volunteers feel valued, the organisation is well‑represented across Milton Keynes, and the community is inspired to engage through partnerships, fundraising, and advocacy.

Key Responsibilities

• Act as the main point of contact for volunteers, ambassadors, and community supporters.
• Recruit, induct, and train new volunteers, ensuring a positive, inclusive, and rewarding experience.
• Provide ongoing support, supervision, and recognition for volunteers, including survivor volunteers.
• Match volunteers to roles that fit their skills and interests.
• Develop volunteer management resources, policies, and best practice processes.
• Manage and support MK-Act ambassador activities.
• Work collaboratively with the Fundraising Officer to coordinate receipt, organisation, recording and distribution of in‑kind donations, ensuring accurate documentation and effective stock management.
• Develop and maintain positive relationships with individuals, businesses and community partners who provide in‑kind donations, ensuring timely acknowledgement and appropriate stewardship to encourage ongoing support and engagement.
• Community Engagement
• Build relationships with community partners, schools, businesses, faith groups, and civic leaders.
• Represent MK-Act at local events, fairs, and meetings.
• Deliver outreach activities to raise awareness of domestic abuse and MK-Act’s services.
• Coordinate MK-Act‑led events, awareness days, and fundraising initiatives.
• Organise event logistics and maintain donation records.
• Oversee the Milton Keynes network of Domestic Abuse (DA) Champions, working with individuals, agencies and companies to strengthen the local response for those experiencing domestic abuse.
• Monitoring & Reporting
• Monitor volunteer recruitment, retention, participation, and satisfaction.
• Collect and report data on volunteer and community engagement.
• Produce impact reports for trustees and senior management.
• Evaluate community engagement activities to inform future planning.
• Safeguarding & Compliance
• Ensure volunteers receive safeguarding and confidentiality training.
• Escalate safeguarding disclosures in line with policy.
• Ensure compliance with GDPR and data protection regulations.

Person Specification

• Community engagement, outreach, or partnership building.
• Safeguarding and confidentiality requirements.
• Community development and engagement principles.
• Strong organisational and people management skills.
• IT/database competence.
• Passionate about supporting volunteers and community connections.
• Collaborative, inclusive, and flexible.
• Charity/voluntary sector experience (desirable).
• Ability to build relationships across diverse communities.
• Committed to equality, diversity, and inclusion.

Benefits

• Pension & Contribution
• 25 Days holiday
• Training opportunities
• Regular 1:1 and clinical supervision
• Sick pay
• Free eye tests
• Supportive work environment
• Wellbeing strategy and monthly activities
• Staff socials

• Your birthday off to celebrate!

MK Act is an equal opportunities employer committed to quality, equality and diversity and welcomes applications from all sections of the community.

This post is subject to safer recruitment procedures and regulations and an enhanced DBS check and is open to female applicants only under Schedule 9 (Part 1) of the Equality act 2010.

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