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For Companies At a Glance
- Tasks: Engage with customers, manage inquiries, and schedule engineering jobs efficiently.
- Company: Join MJP Electrical Services Ltd, a fast-growing electrical company known for excellence in customer service.
- Benefits: Enjoy flexible working hours, competitive salary, career advancement, and team social events.
- Why this job: Make a real impact in a thriving business while enhancing lives through outstanding services.
- Qualifications: Sales experience is essential; be organised, proactive, and possess excellent communication skills.
- Other info: Remote work options available; join a supportive team focused on continuous improvement.
The predicted salary is between 10400 - 15600 £ per year.
MJP Electrical Services Ltd is a dynamic and fast-growing electrical company with a reputation for excellence. Based in Bristol, we are expanding while remaining focused on delivering outstanding customer service. If you’re looking to make a significant impact in a thriving business, this is the perfect opportunity for you.
Role Overview
We are looking for sales representatives who are highly organised, proactive, and focused on customer service. This position is essential for the efficient functioning of our operations and scalability, and you will play a vital role in converting key sales inquiries and scheduling engineering jobs.
Vision
Enhancing lives through outstanding electrical services.
Flexible Working Patterns
We’re looking for teams to cover 7 days 8 AM to 8 PM. Office, Hybrid or Remote. Core hours 10-2pm Monday to Friday for Part time availability.
Key Responsibilities
- Support the Management Team in successfully implementing the Company’s vision and delivering exceptional services.
- Collaborate and contribute within high-performing teams.
- Aid in the proactive development and service delivery that meets world-class standards.
- Positively impact the realisation of the Company’s vision, mission, and operational strategy.
- Be a driving force for change, communication, continuous improvement, and empowerment, ensuring the motivation and loyalty of colleagues.
- Engage in ongoing reviews, enhancements, and optimisations of working standards for greater effectiveness and efficiency.
Specific Roles
- Answer incoming calls and inbox enquiries with promptness and courtesy.
- Guide customers on the best range of services to meet their needs.
- Conduct outbound calls to gather feedback from customers after project completion.
- Swiftly respond to email inquiries, including those from Check-a-trade and Google.
- Keep customers updated on the status of their jobs.
- Diligently log all new inquiries and service requests in the company systems.
- Schedule new jobs immediately within suitable time slots for engineers.
- Prepare and organise weekly schedules for engineers.
- Collaborate with field engineers to deliver outstanding services.
- Plan, coordinate, and conduct onboarding for newly appointed staff.
- Ensure that feedback questionnaires are filled out in real-time.
Generic Roles
- Represent the Company with external customers and partners as needed, under the direction of your line manager.
- Meet or exceed agreed targets and key performance indicators across all responsibilities.
- Comply with Company policies, especially regarding equality, diversity, and General Data Protection Regulation (GDPR).
- Observe the Company Health and Safety policies and procedures.
- Serve as a role model by upholding Company values and corporate management standards.
- Pursue personal development through training activities while assessing your own performance and that of your team.
- Take on additional duties that align with the key responsibilities of the position, as directed by your line manager.
Core Values
We prioritise our clients. Our mission is to enhance the lives of our clients and employees by adhering to our core values:
- Empathy: Understanding others' perspectives and treating them as we wish to be treated.
- Honesty: Communicating with clarity and transparency, owning our mistakes, and striving for improvement.
- Trust: Managing realistic timelines and effectively communicating situations while delivering services & projects efficiently.
- Professionalism: Providing high-quality workmanship on time, with respect, legality, and efficiency.
Requirements
- Sales experience essential.
- Systematic approach.
- Motivated and driven.
- Goal-oriented.
- Highly organised with exceptional time management and scheduling skills.
- Friendly, positive, and outgoing, exhibiting outstanding verbal and written communication abilities.
- Strong capacity to perform well under pressure and handle multiple priorities.
- Proactive and self-driven, with a commitment to providing excellent customer service.
- Strong enthusiasm for contributing to the business's growth and success.
- Keen attention to detail with an aptitude for identifying inefficiencies and areas that need improvement.
- Resilient, capable of remaining calm and effective in challenging situations.
Benefits
What We Offer in Return:
- A competitive salary of £15,000.
- There are opportunities for career advancement within the company.
- Pension scheme to support your future.
- Wellbeing initiatives and a gym membership to support a healthy work-life balance.
- Team fun days and social events.
- 20 days of holiday plus bank holidays (pro-rata).
Additional Information
- Free on-site parking and company medical insurance.
- Commission pay and additional performance-related incentives.
Sales Expert and Customer support Part-Time (Remote out of hours incentive) employer: MJP Electrical Services LTD
Contact Detail:
MJP Electrical Services LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Expert and Customer support Part-Time (Remote out of hours incentive)
✨Tip Number 1
Familiarise yourself with MJP Electrical Services Ltd's core values and mission. When you engage with the team during interviews or discussions, referencing these values will show that you're aligned with their vision and committed to enhancing customer experiences.
✨Tip Number 2
Prepare to discuss your previous sales experience in detail. Highlight specific examples where you've successfully converted inquiries into sales or improved customer satisfaction, as this role heavily focuses on both sales and customer support.
✨Tip Number 3
Demonstrate your organisational skills by sharing how you manage multiple priorities effectively. You might want to prepare a brief overview of tools or methods you use for scheduling and time management, as these are crucial for the role.
✨Tip Number 4
Show enthusiasm for the company's growth and your potential role in it. Be ready to discuss ideas on how you can contribute to their success and improve service delivery, which will reflect your proactive attitude and commitment to the business.
We think you need these skills to ace Sales Expert and Customer support Part-Time (Remote out of hours incentive)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience and customer service skills. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with their core values, such as empathy and professionalism.
Showcase Your Communication Skills: Since the role involves significant customer interaction, emphasise your verbal and written communication abilities. Provide examples of how you've successfully handled customer inquiries in the past.
Highlight Your Organisational Skills: Discuss your time management and scheduling skills in your application. Mention any tools or methods you use to stay organised, especially in a remote working environment.
How to prepare for a job interview at MJP Electrical Services LTD
✨Showcase Your Sales Experience
Make sure to highlight your previous sales experience during the interview. Be prepared to discuss specific examples of how you've successfully converted inquiries into sales and how you managed customer relationships.
✨Demonstrate Customer Service Skills
Since this role heavily focuses on customer support, be ready to share instances where you've gone above and beyond for customers. Emphasise your ability to handle inquiries promptly and courteously.
✨Be Organised and Proactive
The company values highly organised individuals. Discuss your time management strategies and how you prioritise tasks, especially when handling multiple inquiries or scheduling jobs.
✨Align with Company Values
Familiarise yourself with the company's core values of empathy, honesty, trust, and professionalism. During the interview, reflect these values in your responses to show that you're a good cultural fit.
