At a Glance
- Tasks: Run the door, create unforgettable guest experiences, and manage reservations.
- Company: MJMK Restaurants, known for award-winning dining experiences.
- Benefits: 50% team discount, referral bonuses, enhanced pay, and career growth opportunities.
- Other info: Be part of an ambitious restaurant group with exciting growth and Michelin-starred ventures.
- Why this job: Join a dynamic team and make a real impact on guest experiences in a bustling environment.
- Qualifications: Extensive hospitality experience, strong book management skills, and a magnetic personality.
We're looking for a Senior Guest Relations Manager to join our team at Casa do Frango, London Bridge, someone who thrives under pressure and genuinely loves the adrenaline of a full book. You will run the door, create unforgettable guest experiences and help us continue to grow. Casa do Frango, London Bridge is a bustling 260-cover space across two floors, with two private dining rooms, Boa Pinga and Boa Vida. We welcome thousands of guests every week.
This role is about running the door: looking after every guest from the first enquiry to the last goodbye, treating the reservation book as a living, breathing puzzle to be mastered, strategically managing and massaging it to maximise covers while running tight waitlists, and making sure no one who comes in for a table is turned away when there is any way to seat them. You are the first and last impression every guest has of us, setting the tone for their entire visit. You will report to the Senior General Manager, and it will suit someone with strong experience of high-volume hospitality and first-class book management, who always finds a way to say yes.
Key Responsibilities
- Run the door, welcoming every guest with warmth and energy and setting the tone for their visit
- Manage the book across SevenRooms and TripleSeat, handling reservations, walk-ins, waitlists and private dining so the restaurant runs full
- Always find a way to say yes, so no guest who comes in for a table is turned away when there is any way to seat them
- Maximise revenue through smart table management, seat allocation and upgrades, without compromising guest experience or flow
- Drive covers and grow the restaurant year on year, working with the Senior General Manager to hit and beat budgeted numbers
- Analyse bookings, cancellations and no-shows to protect covers, working with marketing and events to keep the book full
- Lead, train and mentor the host team to embed our standards and best-in-class guest relations
What We're Looking For
We're looking for a natural host with the operational knowledge to back it up, someone who keeps a firm grip on the book without ever losing warmth. You will bring:
- Extensive experience running the door in high-volume hospitality environments, with first-class book management
- Expert-level SevenRooms knowledge, plus working knowledge of TripleSeat or a similar events system
- A magnetic personality: you charm, reassure and keep guests happy even when they're waiting
- A genuine passion for creating unforgettable guest experiences
- The instinct to always find a way to say yes
- Commercial awareness, with a track record of growing covers and repeat business
- The ability to stay composed and strategic under pressure
- The ability to lead, train and inspire a host team
- Strong communication skills and flawless attention to detail
What We Offer
- 50% team discount across all MJMK restaurants
- Up to £500 team referral bonus
- Opportunity to grow within one of London's most ambitious hospitality groups
- Enhanced maternity and paternity pay after one year with us
- Company sick pay after one year, up to five days
- Extra day's holiday every year you're with us, up to five extra days
- Mental health and wellbeing assistance via Hospitality Action, offering free advice and counselling
- Enhanced pension contributions after five years with us
- Anniversary reward for every year you're with us
About MJMK Restaurants: MJMK Restaurants owns and operates a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with Casa do Frango. In 2020, we partnered with chef patron Santiago Lastra to open KOL, a restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin star and been named one of the World's 50 Best Restaurants. 2024 saw two new ventures: Fonda, a contemporary Mexican concept in Mayfair, our second collaboration with Santiago Lastra, and AngloThai in Marylebone, a debut restaurant from husband-and-wife John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, AngloThai earned a Michelin star. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7th in the Top 100 list, followed by KOL at number 50. Luso, a contemporary Portuguese restaurant in Fitzrovia, opened in September 2025. We're building ambitious restaurant brands with a focus on quality, creativity and guest experience, and we're just getting started.
Reception Manager employer: MJMK Restaurants
MJMK Restaurants is an exceptional employer, offering a vibrant work culture in the heart of Central London, where creativity and passion for dining are at the forefront. With a commitment to employee growth, we provide opportunities for advancement within our ambitious hospitality group, alongside generous benefits such as a 50% discount across all restaurants and enhanced family leave policies. Join us to be part of a dynamic team that values precision, organisation, and a positive attitude in a fast-paced environment, while contributing to the success of award-winning restaurants.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MJMK Restaurants. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MJMK Restaurants
Don't be shy about reaching out to MJMK Restaurants directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MJMK Restaurants and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MJMK Restaurants
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
