At a Glance
- Tasks: Manage guest relations and reservations, creating unforgettable experiences in a bustling restaurant.
- Company: MJMK Restaurants, known for award-winning dining experiences in London.
- Benefits: 50% team discount, referral bonuses, enhanced maternity/paternity pay, and extra holiday days.
- Other info: Opportunity to work with award-winning chefs and contribute to innovative restaurant concepts.
- Why this job: Join a dynamic team and grow within one of London's most ambitious hospitality groups.
- Qualifications: Extensive experience in high-volume hospitality and excellent book management skills.
The predicted salary is between 33975 - 41525 £ per year.
We're looking for a Senior Guest Relations Manager to join our team at Casa do Frango, London Bridge, someone who thrives under pressure and genuinely loves the adrenaline of a full book. You will run the door, create unforgettable guest experiences and help us continue to grow.
Casa do Frango, London Bridge is a bustling 260-cover space across two floors, with two private dining rooms, Boa Pinga and Boa Vida. This role is about running the door: looking after every guest from the first enquiry to the last goodbye, treating the reservation book as a living, breathing puzzle to be mastered, strategically managing and massaging it to maximise covers while running tight waitlists, and making sure no one who comes in for a table is turned away when there is any way to seat them.
You will report to the Senior General Manager, and it will suit someone with strong experience of high-volume hospitality and first-class book management, who always finds a way to say yes.
- Manage the book across SevenRooms and TripleSeat, handling reservations, walk-ins, waitlists and private dining so the restaurant runs full.
- Maximise revenue through smart table management, seat allocation and upgrades, without compromising guest experience or flow.
- Drive covers and grow the restaurant year on year, working with the Senior General Manager to hit and beat budgeted numbers.
- Analyse bookings, cancellations and no-shows to protect covers, working with marketing and events to keep the book full.
- Extensive experience running the door in high-volume hospitality environments, with first-class book management.
- Commercial awareness, with a track record of growing covers and repeat business.
Benefits include:
- 50% team discount across all MJMK restaurants.
- Up to £500 team referral bonus.
- Opportunity to grow within one of London's most ambitious hospitality groups.
- Enhanced maternity and paternity pay after one year with us.
- Company sick pay after one year, up to five days.
- Extra day's holiday every year you're with us, up to five extra days.
- Mental health and wellbeing assistance via Hospitality Action, offering free advice and counselling.
- Enhanced pension contributions after five years with us.
About MJMK Restaurants: MJMK Restaurants owns and operates a collection of award-winning restaurants. In 2020, we partnered with chef patron Santiago Lastra to open KOL, a restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin star and been named one of the World's 50 Best Restaurants. Fonda, a contemporary Mexican concept in Mayfair, our second collaboration with Santiago Lastra, and AngloThai in Marylebone, a debut restaurant from husband-and-wife John and Desiree Chantarasak, blending Thai flavours with British ingredients. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7th in the Top 100 list, followed by KOL at number 50. Luso, a contemporary Portuguese restaurant in Fitzrovia, opened in September 2025.
We're building ambitious restaurant brands with a focus on quality, creativity and guest experience, and we're just getting started.
Senior Reservations Manager (Permanent) in London employer: MJMK Restaurants
At Casa do Frango, London Bridge, we pride ourselves on being an exceptional employer that values our team members as much as our guests. With a vibrant work culture that thrives on energy and passion, we offer competitive benefits including a generous team discount, opportunities for career growth within our ambitious hospitality group, and a supportive environment that prioritises mental health and wellbeing. Join us in creating unforgettable experiences while enjoying the unique advantage of working in one of London's most dynamic restaurant settings.
