At a Glance
- Tasks: Manage guest relations and create unforgettable experiences in a bustling restaurant environment.
- Company: MJMK Restaurants, known for award-winning dining experiences in London.
- Benefits: 50% team discount, referral bonuses, enhanced maternity/paternity pay, and extra holiday days.
- Other info: Opportunity to work with award-winning chefs and be part of exciting restaurant concepts.
- Why this job: Join a dynamic team and grow within one of London's most ambitious hospitality groups.
- Qualifications: Extensive experience in high-volume hospitality and excellent book management skills.
The predicted salary is between 33975 - 41525 £ per year.
We're looking for a Senior Guest Relations Manager to join our team at Casa do Frango, London Bridge, someone who thrives under pressure and genuinely loves the adrenaline of a full book. You will run the door, create unforgettable guest experiences and help us continue to grow.
Casa do Frango, London Bridge is a bustling 260-cover space across two floors, with two private dining rooms, Boa Pinga and Boa Vida. This role is about running the door: looking after every guest from the first enquiry to the last goodbye, treating the reservation book as a living, breathing puzzle to be mastered, strategically managing and massaging it to maximise covers while running tight waitlists, and making sure no one who comes in for a table is turned away when there is any way to seat them.
You will report to the Senior General Manager, and it will suit someone with strong experience of high-volume hospitality and first-class book management, who always finds a way to say yes.
- Manage the book across SevenRooms and TripleSeat, handling reservations, walk-ins, waitlists and private dining so the restaurant runs full.
- Maximise revenue through smart table management, seat allocation and upgrades, without compromising guest experience or flow.
- Drive covers and grow the restaurant year on year, working with the Senior General Manager to hit and beat budgeted numbers.
- Analyse bookings, cancellations and no-shows to protect covers, working with marketing and events to keep the book full.
- Extensive experience running the door in high-volume hospitality environments, with first-class book management.
- Commercial awareness, with a track record of growing covers and repeat business.
Benefits include:
- 50% team discount across all MJMK restaurants.
- Up to £500 team referral bonus.
- Opportunity to grow within one of London's most ambitious hospitality groups.
- Enhanced maternity and paternity pay after one year with us.
- Company sick pay after one year, up to five days.
- Extra day's holiday every year you're with us, up to five extra days.
- Mental health and wellbeing assistance via Hospitality Action, offering free advice and counselling.
- Enhanced pension contributions after five years with us.
About MJMK Restaurants: MJMK Restaurants owns and operates a collection of award-winning restaurants. We're building ambitious restaurant brands with a focus on quality, creativity and guest experience, and we're just getting started.
Reception Manager Permanent in London employer: MJMK Restaurants
At Casa do Frango, London Bridge, we pride ourselves on being an exceptional employer that values our team members as much as our guests. With a vibrant work culture that thrives on energy and passion, we offer competitive benefits including a generous team discount, opportunities for career growth within our ambitious hospitality group, and a supportive environment that prioritises mental health and wellbeing. Join us in creating unforgettable experiences while enjoying the unique advantage of working in one of London's most dynamic restaurant settings.
